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Scheduling a Future Payment in My Account

Solution

Use the following information to schedule a payment for a future date. 

  • This prevents a service interruption.
  • The scheduled payment will draft from the method of payment on the scheduled date.
  • The method of payment and date cannot be adjusted or cancelled once the payment is scheduled.
1

Access your My Account profile.

2

From the Billing Options window, click Request Help Here.

Important: If the Request Help option does not display, then contact us for additional assistance.

3

From the Payment Arrangement Options window, click Schedule a Future Payment.

4

On the Schedule a Future Payment page, select your payment amount, and then click Continue.

Note: You must agree to pay the minimum past due amount.

5

From Payment method, enter your method of payment, and then click Continue.

6

From Payment date, select a date for the payment to draft from your payment method and then click Schedule Payment.

Result: The Review details and submit payment window displays.

7

Review the Terms of Service and complete the following.

  1. Click to agree to the Terms of Service.
  2. Click to Submit.

    Result: The payment transaction is now scheduled and cannot be adjusted.

Note: The Back button allows you to go back and edit your information.

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