Reviewing Cox Mobile Device Trade-In Details in MyAccount

Follow the steps below to view the status and amount of credit provided for your trade-in device.

Go to My Account, enter your User ID and Password, and then click Sign In.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

Scroll down to the Trade-in section.

Click View order details to see details about the trade-in and newly purchased device.

Click Track Trade-In.

Result: The Cox Mobility / Asurion page displays.

Enter your email address and Trade-In ID, then click Continue.

Note: The Trade-In ID begins with COXAT and is available in emails from Asurion, and in MyAccount.