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Updating Your Two-Step Verification Methods Online

Solution

Complete the steps below to update an existing Two-Step Verification (TSV) method online using My Account.

Important: TSV enrollment is required for previously compromised accounts and Cox Mobile customers.

Notes

1

From the Cox.com homepage, click the person icon.

Image of the person icon

2

Enter your User ID and Password.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

3

From the My Account page, click the arrow on the Account section.

Image of My Account, My Profile link

4

From the My Profile page, under Password, Security & Privacy, click Two-step verification.

Image of My Profile window

5

From the Two-step verification window, select the existing verification method to update and then click Edit.

Image of Two-step verification method edit links

6

Complete the steps outlined in the table below based on the verification method selected.

Notes:

  • One-time passcodes can only be sent to a U.S. phone number.
  • One-time passcodes expire after five minutes.
  • Email may not be a verification option for the following reasons. To correct the issue, click the Update email address button and then follow the prompts provided.
    • The email address is not listed on the account.
    • The email address is not verified.
    • The email address is a Cox.net or Cox.com address.

If your chosen method is...Then complete these steps...
Text
  1. From the Send code through text window, select the Phone number drop-down menu.
  2. Select one of the following options.
    • To send the one-time passcode to an existing phone number, click an existing phone number.
    • To send the one-time a passcode to a new phone number, click Add a new number and then enter the 10-digit number in the Phone number field.
  3. Click the Send code button to display the Enter your code window.
  4. In the Code field, enter the one-time passcode sent to your mobile device and then click the Verify button.
Voice
  1. From the Send code by phone window, select the Phone number drop-down menu.
  2. Select one of the following options.
    • To call an existing number with the one-time passcode, select a phone number.
    • To call a new number with the one-time passcode, click Add a new number and then enter the 10-digit phone number in the Phone number field.
  3. Click the Send code button to display the Enter your code window.
  4. In the Code field, enter the one-time passcode received by phone and then click the Verify button.
Email
  1. From the Send code by email window, select the Email address drop-down menu.
  2. Select an email address and then click the Send code button.

    Result: The Enter your code window displays.

  3. In the Code field, enter the one-time passcode received by email and then click the Verify button.


Results
:

If the one-time passcode was…Then…
Not receivedAfter 60 seconds, click the enabled Resend button to send a new passcode. If the issue persists, select a different verification method or contact us for assistance.
Entered incorrectlyAn error message displays. Re-enter the passcode in the Code field and then click Verify.

Image of incorrect code error message

Note: If the code is entered incorrectly after six attempts, an maximum attempts error message displays. Try again later or contact us for assistance.

Image of max attempts error message
Entered correctly

A success message displays, indicating the selected verification method has been updated.

Image of successful enrollment message

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