Resetting Two-Step Verification Methods

If you lose access to the methods you set up to receive a One-Time Passcode for Two-Step Verification (TSV), you may need to reset the TSV method.

Complete the following steps to reset your TSV method.

For an easier experience, perform the TSV method resets on a device connected to your home internet service. If you are not connected to your home internet service, additional steps are required using ID Scan.

Go to My Account, enter your User ID and Password, and then click Sign In.

Result: The TSV page displays.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

Click the drop-down option next to the TSV type at the top of the page.

Do you have an existing TSV option that you have access to?

• If yes, then select that option. You can change your TSV methods. See Updating Your Two-Step Verification Methods Online. All steps complete.
• If no, then click the reset your method link and continue to the next step.
  
  

Confirm your identity via text message, email, or phone.



Note: If you are using your home internet connection, then continue to step 6.

From the drop-down menu, select the contact method previously chosen of mobile phone, email, or phone, then select Next. See the examples below.

Example of email method.



Example of mobile number.

Note: If you prefer a different contact method, simply click the Choose another method button and repeat step 4.

Are you currently connected to your home network?

• If yes, then the Reset Complete page displays. Click Continue to sign in.
  
  
  
  
• If no, then use ID Scan to complete the reset.

Once you receive the Reset Complete message, you will need to sign in with your credentials, and you will automatically be directed to a page to set up your new TSV methods.

Note: It is recommended that you set up more than one method, preferably SMS and email so that you have more than one way to receive the one-time passcode. See Enrolling in Two-Step Verification Online.