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Reinstalling First Generation Pods After Activating Pods 2.0

Solution

After installing a Panoramic Wifi Pod 2.0 and the WiFi network optimization is complete, learn how to reinstall your first generation Panoramic Wifi Pods using the Panoramic Wifi App.

1

On your mobile device, tap to open the Cox Wifi app.

2

From the Cox Wifi Overview screen, in the bottom right, tap More.

image of tapping more icon

3

Under the Add a Device section, tap Cox Device.

image of tapping cox device

4

Tap Panoramic WiFi Pods.

image of tapping panoramic wifi pods

5

From the Say Hello to Your New Panoramic WiFi Pods! screen, tap Get Started.

image of tapping get started

6

Plug in your first generation Pod to an active electrical outlet in your home using the following placement guidelines.

  • Place a Pod into the bottom plug of an electrical outlet with at least one room separating it from the Panoramic Wifi Gateway, ensuring it is within approximately 20 to 30 feet away.

    Note: Do not use an outlet controlled by a wall switch.
     
  • For the best signal strength, refer to the following.
    • Ensure Pods are visible and not blocked by furniture or other large objects.
    • Avoid placing Pods near mirrors, in bathrooms, or around large appliances.
    • Picture a line between the Pods and be sure there are no metal objects in between.
    • For the recommended number of Pods per household, go to www.cox.com/wifipods.
    • Pods increase WiFi congestion in MDUs.
  • Do not connect the Pods directly to the Panoramic Wifi Gateway. Pods will not activate if one is connected directly to the gateway.

7

Complete the following steps in the Cox Wifi app.

  1. From the Plug In a Pod screen, tap Next.
  2. From the Keep It Clear screen, tap Next.
  3. From the Avoid Metal Objects screen, tap Next.
  4. From the Use the Lower Outlet screen, tap Plugged In, Ready to Go!
  5. From the Hold Your Phone Close to the First Pod screen, follow the prompt to hold your device six to eight inches away from your first Pod to ensure that the app can associate the Pod with your account.

    Result: The Waiting for Pod to Come Online screen displays.
8

From the Name Your Pods screen, enter a name in the field, then tap Confirm Name.

Note: You can skip naming your Pods by tapping Skip Naming Pods.

9

Now that your first generation Pod is reconnected in the Cox Wifi app, do you have more first generation Pods to reinstall?

  • If no, then tap Finish Setup.
  • If yes, then tap Add Another Pod and follow the prompts to reinstall your remaining Pods throughout your home, evenly spaced from each other and the Gateway to ensure even coverage.

    Note: For the recommended number of Pods per household, go to www.cox.com/wifipods.
10

From the Pods Are Now Active screen, tap Back to Overview.

Result: When you return to the Overview screen on the Cox Wifi app, a notification at the top of the screen indicates the Panoramic Wifi Gateway and Panoramic Wifi Pods are online. The light on the device stops flashing and remains off after the Pods are activated.

Notes:

  • Pods use the first 24-72 period after activation to learn and optimize your in-home WiFi network.
  • Do not use an Ethernet cable to connect Pods to the Panoramic Wifi Gateway.
  • Panoramic Wifi Pods pair with your Panoramic Wifi gateway to create a mesh WiFi network. Mesh WiFi networks are designed to increase WiFi coverage but not increase speeds.

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