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Registering Your Cox Account Through the Cox App

Solution

1

Download the Cox App.

2

From the Sign in screen, tap the Need to Register? button.

image of register account screen

Note: If you have an existing account and do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

3

What method are you using to look up your account?

If…Then…
Phone number
  1. Tap Phone Number.

    Image of the phone number select option

  2. From the Phone Number field, enter the phone number listed on your account.
  3. Tap Look Up Account.

    Image of the Phone number screen

    Result: A verification code is sent via text message to the phone number you entered.

  4. In the Enter Code field, enter the verification code and tap Verify.

    Note: If you did not receive the verification code or need a new code sent, tap Resend Code.
Email address
  1. Tap Email Address.

    Image of the email address option

  2. From the Email Address field, enter the email listed on your account.
  3. Tap Look Up Account.

    Image of the email screen

    Result: A verification code is sent to the email address you entered.

  4. In the Enter Code field, enter the verification code and tap Verify.

    Note: If you did not receive the verification code or need a new code sent, tap Resend Code.
4

Do you have multiple addresses attached to the information you entered?

  • If yes, then select the correct service address and tap Look Up Account.

    image of service address selection

  • If no, then continue to the next step.
5

From the Create Your Login Info screen, enter the following information.

  • User ID: Enter your Primary User ID.
  • Password: Create a new password.
  • Confirm Password: Enter password again to confirm.

    image of cox app

  • Email Address: Enter your email address.
  • Please Select a Secret Question: Tap to select your question.
  • Secret Answer: Enter your answer to the secret question.

    image of cox app

    Important: For password requirements, see Cox Password Requirements.
6

If you have an existing account, then tap Continue to Sign In.

Note: Your Primary User ID and, if applicable, the Secondary User ID(s) displays on the screen.

Image of the primary and secondary user IDs

7

Tap Complete Registration.

Result: A confirmation email is sent to the address provided.

8

Tap Sign in to My Account.

  1. Enter your User ID or email.
  2. Enter your password.
  3. Tap Sign in.

    Image of the sign in screen

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