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Recovering Your Cox User ID Using Your Phone Number

Solution

1

From the Forgot my Cox User ID page, click the Phone number tab.
 

Image of the My Account Forgot my Cox User ID page highlighting Phone number

2

From the Look up your account by phone number page, enter a phone number associated with your Cox account and then click Look up account.
 

Image of the My Account Look up your account by phone number page

3

From the Verify your phone number page, enter the six-digit verification code sent to your phone number and then click Verify.
 

Image of the My Account Verify your phone number page

4

From the Good news: we found your account page, view the User IDs associated with your account and then click Sign in to My Account to continue to the Sign In to Your Cox Account page.
 

Image of the My Account Good news: we found your account page

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