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Recovering a Cox Homelife App Username and Password

Solution

Follow the below steps to reset your username or password on the Homelife mobile app.

1

Launch the Cox Homelife mobile app.

Notes:

  • Always provide a correct email address to receive account recovery emails.
  • The Homelife username and password were created during your Homelife installation and may differ from your MyAccount Cox credentials.
2

From the Sign In screen, tap Help if you do not remember your username or password.

image of homelife sign in window

3

From the Choose Action pop-up window, tap either Reset Password or Recover Username.

Note: Usernames and passwords can be any length and any combination of characters.

Image of Choose Action screen

4

For Automation tier customers, follow these actions to reset your password or recover your username.

Notes:

  • Security and Automation tier customers follow the same actions to recover your username. To recover your password, complete the next step.
  • Security tier customers are required to enter their master code.
  • The email address is case sensitive.

    Image of Reset Password and Recover Username screens
5

Follow the instructions on the Check Your Email message, advising to locate the email sent to the primary email address for your account.

Image of Check Your Email screens

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