• Shopping Cart
  • Contact Us
  • Select a Location
    Select a Location

    Current Location:

    Let us know the location you'd like to browse.

    OR
  • View Cart

Recover Your Cox User ID or Reset Your Cox Password

Solution

You can reset your Cox Password or recover your Cox User ID using one of the options below.

If you forgot your... Then at sign in...
Password
  1. Click Password.
  2. Enter your User ID.
  3. Click on the tab for Send Email or your Answer Secret Question.
User ID
  1. Click Forgot User ID.
  2. Click on the tab for My Address or Account Number.

In order to a reset password using your email address, you must have already completed the profile registration and validated your preferred email address. See Cox.com Account Registration and Preferences for more information.

Using Your Email Address 

To reset your password using your email address, follow the steps below.

  1. Go to www.cox.com.
  2. Click Sign In My Account.
  3. Next to the Forgot User ID link, click Password?.

    sign in

  4. Enter your primary User ID.
  5. Click Next.
  6. From the Reset My Password window, click Send Verification Email.

    Result: The Email Verification Sent window displays that an email has been sent to the recovery email address on file. In the Password Reset Request email, click Continue, then follow the prompts to reset your password.

Using Your Secret Question and Answer 

To reset your password using your secret answer, follow the steps below.

  1. Enter your primary User ID.
  2. Click Next.
  3. From the Reset My Password window, click on the Answer Secret Question tab.
  4. Enter the answer to the Secret Question in the Secret Answer field.

    answer secret question
     
  5. Click Next.
  6. In the New Password field, enter a new password.
  7. Click Finish Password Reset.

    enter password and click finish password reset

Using Your Address or Account Number 

To recover your User ID using your address or account number, follow these steps.

  1. Go to www.cox.com.
  2. Click Sign In My Account.
  3. Click Forgot User ID.
  4. From the Forgot My Cox User ID window, click on the tab for My Address or My Account Number, then refer to the table below.
If... Then...
Using your address
  1. Enter the following information.
    • Street Address
    • Apartment Number, if applicable
    • ZIP Code
    • Cox PIN
  2. Click Next.

    Result: A window displays the Cox User ID associated with your account.
Using your account number Enter your Account Number and ZIP Code, then click Next.

Result: A window displays the Cox User ID associated with your account.

Search for More Articles

Image of 2 Chat Bubbles

Need Immediate Help? Let's chat!

Chat live with a Cox agent to get the fastest answers to all your top questions.

Modal Id: ttps:--www.cox.com-residential-modals-support-call-jcr:content-parcontent-sectioncontainer.html