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Rebooting Your Equipment With the Cox App


Use the following information to reboot your Internet modem or your TV receiver from the Cox app.

Important: Within the Cox app are additional troubleshooting options to assist you with resolving common issues for devices connected to your Cox equipment. Refer to Using SmartHelp Through the Cox App.

The Cox app has the tools to manage your services, account, profile, and more. To learn more about the Cox app, visit our Learn More page.

For the best experience using the Cox app, make sure you regularly check for and download any available app updates.


Launch the Cox app and sign in with your primary User ID and Password.

Note: If you haven't already created a User ID and Password, sign up for one by registering your account. Tap No Account? Register Now! and follow the steps. See Registering Your Cox Account Online for more information.


From the Home screen, under the My Services section, locate the equipment you want to reboot.

If you want to reboot... Then...
Your Internet modem In the My Internet section, tap Reset Modem.

image of the reset modem icon
Your TV receiver(s) In the My TV section, tap Reset Equipment.

image of the reset equipment icon

Use the following steps to reboot your equipment.

Action Result
From the Reset Modem screen, tap Begin reset.

Important: If you use your modem to deliver Cox Voice service, then there will be a temporary interruption while the modem reboots.

image of reset modem screen with begin reset highlighted
A screen displays the message We're resetting your modem... Your modem will reboot. It may take up to ten minutes for the modem to complete the reboot cycle.
From the Reset Cable Box screen, tap Begin reset.

image of the reset cable box screen with begin reset highlighted
A screen displays the message We're resetting your cable box... Your receiver will reboot. It may take up to 30 minutes for the receiver to complete the reboot cycle and load all the guide data.

Are you still experiencing issues? Contact us to continue troubleshooting.

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