Readable Voice Mail Service Requirements

Details

Readable Voice Mail is a free service for Cox Digital Telephone customers. To use Readable Voice Mail, you must subscribe to Cox Digital Telephone and have active Cox Voice Mail service. An active Cox email account is not required. To add Readable Voice Mail, you will need to access it through Voice Tools.

Legal Disclaimer

Cox shall ensure that the following terms, or terms substantially similar, are included in the Frequently Asked Questions (FAQ) that subscribers receive with the Services.

Incomplete Messages. As a result of system constraints, some processed messages may not be fully transcribed and will appear as incomplete messages. Such incomplete messages will be denoted by an ellipsis “…” or some other indication that your message has been truncated. In such situations, you may obtain the full message by listening to your voicemail message.

Voicemail Data. Subscriber consents under all applicable laws and regulations to provide Voicemail Messages to Vendor such that Vendor shall be authorized to process those voice files and use Voicemail Messages, portions thereof, and/or log files or other data associated therewith, to tune, enhance, and improve the Services, including but not limited to, improving speech recognition technologies.

THE SERVICES ARE PROVIDED TO YOU ‘AS IS’ WITHOUT WARRANTY OF ANY KIND AND COX AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY DAMAGES, EITHER DIRECTLY OR INDIRECTLY, FROM THE USE OF THE SERVICE.

FAQs

View the following frequently asked questions about Readable Voice Mail. If you have additional questions, you can contact us.

General

What languages are translated by Readable Voice Mail?

English and Spanish. Other languages will result in an error message but the voice mail will still be attached in the email notification.

Will all words from the voice mail translate, and if not, how can I tell?

In the email version, you will see three periods, called ellipses, after the last successfully-translated word if the next word or words could not be successfully translated. You may also see question marks next to words the transcription did not understand.

How do I listen to the audio version from my email?

Double-click the .wav file attached to the email message. It will open and begin to play.

Is the voice message available in formats other than .wav?

No. Not at this time.

If I delete the email containing the audio file, will that delete the voice mail on my phone?

No, the voice mail on your phone can only be deleted using your Cox Digital Telephone service or a cell phone. Also it is advisable to delete all audio files after listening to them since these files are large and will decrease your storage capacity.

Does Readable Voice Mail have a character limit?

The voice mail message can be transcribed up to 90 seconds. You can call your voice mail number or play the .wav file to listen to the entire message.

I checked the box to receive text or audio but did not get the email. What happened?

Check your spam folder to see if the email landed there. Also add the donotreply-voicemail@coxmail.com address to your white list to prevent it from going to your spam folder.

Voice Mail Transcription

Can I send a transcription to any email address or to several email addresses at once?

Yes. The email address can be your Cox.net address or any other valid email address and you can send a transcription to up to five email addresses at a time.

How accurate is the voice mail-to-text transcription?

The transcription service has a very high rate of accuracy, but if the message contains a high percentage of words that are unrecognizable to the transcription engine, the full audio file will be sent instead.

Since the transcription is done by an automated program, accuracy depends on several factors, including the caller's accent and noise levels during the message recording. Names and nouns may not translate accurately.

How do I know who called if the system incorrectly transcribes the caller's name?

You can still listen to the audio version attached to the email message, or just listen to voice mail over the phone.

Will profanity be transcribed in the email attachment?

Some words may be transcribed but the system filters out most profanity based on a standard list of items.

Will I be notified if the voice mail transcription fails?

Yes. If the audio version does not convert, you may also see an error message as follows:

Unconverted Message
An unconverted message is a message that could not be converted due to the voice message being in an unsupported language or of a poor audio content.

ERROR: This person called and left you a message. To hear it, call your voice mail.

Will automated voice mail messages be transcribed?

No. Automated recordings sent to voice mail will not be transcribed.

Can I receive the transcribed text as an SMS?

No. The transcribed version of the audio file is converted into a written word format and sent as an email.

Why are voice mails in Spanish not getting transcribed?

Voice mails left in Spanish may not get transcribed for a variety of reasons.

The message left is not clear and has too much background noise.
The message has a combination of Spanish and English words.
The message left is not spoken with a clear Mexican Spanish or Central American Spanish dialect.

Note: The system is set to a high level of accuracy and as a result does not understand lots of variations in accent or speech cadence. If the system cannot accurately transcribe the Spanish message, it will send only the .wav file.