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Reactivating an Inactive Cox Email Account


Cox Email accounts are locked for inactivity when a ny primary or secondary mailbox has not been checked for new email for at least 180 days following the user's last access. No new email is accepted and all messages are returned to sender while the account is locked for inactivity.

To reactivate an inactive Cox Email account, use the primary User ID that you set up during your initial online registration to sign in. Refer to Understanding Digital Identities and Account Types for more information.


Sign in to your Cox.com online account with the following steps.

  1. From the Cox.com home page, click Sign In My Account.
  2. Enter your primary User ID and Password, then click Sign In.

From the My Account page, click View My Profile.


From the My Profile page, click the Users & Email Accounts tab.


Locate the User ID with the inactive email account.

  1. Click Modify.
  2. Click Reactivate Email Account.

    Note: If the message No Email Account displays, click Create Email Account to add a new mailbox. See Adding Cox Email to an Existing User ID for more details.

    image of reactivate email link

Confirm that you would like to reactivate an email account by clicking Reactivate Email Account.

image of reactivate email account

Result: A green confirmation message displays. Visit myemail.cox.net to send and receive your email, set up your calendar, and more.

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