Reactivating an Inactive Cox Email Account

As of August 15, 2019, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts.

Cox Email accounts are locked for inactivity for the following reasons.

• When the primary or secondary mailbox has not been checked for new email for at least 180 days following the customer's last access.
• When the Cox Email account has been deleted by the customer.

While the account is inactive, no new email is accepted and all messages are returned to sender.

To reactivate an inactive Cox Email account, use the primary User ID that you set up during your initial online registration to sign in. Refer to Understanding Digital Identities and Account Types for more information.

Click My Account at the top of the homepage.

Sign in with your primary User ID and Password. You must sign in as the primary user to reactivate a Cox Email account.
 

Note: If you can't remember your password, click the Forgot Password? link under the Sign In button.

Click View My Profile.
 

Under User Accounts, click Manage Users.
 

Locate the User ID with the inactive email account.

1. Click Reactivate email.
   
   
   
   Result: A pop-up window displays with a message that the previous contents of the account will not be restored.
   
   
2. Click Reactivate Email Account.
   
   
   
   Result: A green confirmation message displays. Visit myemail.cox.net to send and receive your email, set up your calendar, and more.