Reactivating an Inactive Cox Email Account

Cox Email accounts are locked for inactivity for the following reasons.

• When the primary or secondary mailbox has not been checked for new email for at least 120 days following the customer's last access.
• When the Cox Email account has been deleted by the customer.
• If the customer's User ID has been deleted, the Cox.net email address is also deleted.

While the account is inactive, no new email is accepted and all messages are returned to the sender.

To reactivate an inactive Cox Email account, use the primary User ID that you set up during your initial online registration to sign in. Refer to Understanding Digital Identities and Account Types for more information.

Note: If your Cox.net email was deleted in error along with your User ID, contact Cox Customer Care to reactivate your email within 90 days of deletion.

From the Cox.com homepage, click Sign In My Account.

Enter your primary User ID and Password.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

Click Account.
 

Under User Accounts, click Manage Users.
 

Locate the User ID with the inactive email account.

Note: The Reactive email link does not display if the email account is past the 120-day inactivity and 90-day suspension period, or if the service was disconnected.
 

1. Click Reactivate email.
   
   
   
   Result: A pop-up window displays with a message that the previous contents of the account will not be restored.
   
   
2. Click Reactivate Email Account.
   
   
   
   Result: A green confirmation message displays. Visit myemail.cox.net to send and receive your email, set up your calendar, and more.