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Reactivating an Inactive Cox Email Account


Cox continues to support existing customers with Cox Email; however, we no longer offer the ability for new and existing Cox Internet customers to create new Cox Email accounts.

Cox Email accounts are locked for inactivity for the following reasons.

  • When the primary or secondary mailbox has not been checked for new email for at least 120 days following the customer's last access.
  • When the Cox Email account has been deleted by the customer.

While the account is inactive, no new email is accepted and all messages are returned to the sender.

To reactivate an inactive Cox Email account, use the primary User ID that you set up during your initial online registration to sign in. Refer to Understanding Digital Identities and Account Types for more information.


From the Cox.com homepage, click Sign In My Account.


Enter your primary User ID and Password.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.


Click Account.

image of MyAccount account header


Under User Accounts, click Manage Users.

Image of Manage users link


Locate the User ID with the inactive email account.

Note: The Reactive email link does not display if the email account is past the 120-day inactivity and 90-day suspension period, or if the service was disconnected.

  1. Click Reactivate email.

    Image of reactivate email link

    Result: A pop-up window displays with a message that the previous contents of the account will not be restored.

  2. Click Reactivate Email Account.

    image of reactivate email link

    Result: A green confirmation message displays. Visit myemail.cox.net to send and receive your email, set up your calendar, and more.

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