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Paying Your Bill Online With EasyPay

Solution

If you wish to cancel EasyPay enrollment, you must contact Cox Customer Service. See the Contact Us page for the appropriate phone number.

Cox EasyPay is a safe, automatic, and recurrent payment program that allows you to have your bill paid automatically each month from a designated bank account or credit card. You can register for EasyPay using one of the following methods.
 

Method Details
My Account on Cox.com Log In to My Account on Cox.com and click Enroll in Auto Payments from My Bill. See Add EasyPay from My Bill.
Making a one time payment When making a one time payment, check the box to Set up EasyPay under Future Billing Options. See Register on the Pay Bill Page.
Cox Connect Use Cox Connect on your smart phone or other mobile device. See Register from Cox Connect.
EasyPay Authorization Agreement If you don't have an email address and can't enroll online or over the phone, complete and sign the EasyPay Authorization Agreement (PDF).

Note: When you set up EasyPay, the automatic payments will begin in your next billing cycle, so keep paying your paper bill until you get one that says Do not pay. Your account will be debited when due.

Add EasyPay From My Bill  

Follow the steps below to use EasyPay on Cox.com.

1
  1. Log in to My Account on www.cox.com.
  2. Go to the My Account home page.
  3. Select Enroll in Auto Payments from the main page as shown below.

Enroll in Auto Payments option

2

Determine your payment option: a checking account, savings account, credit or debit card.
 

EasyPay options

3
  1. Enter your payment information based on the method you chose.
  2. Check the I have read and agree to the EasyPay Terms of Service box.

account details
 

Note: When you update your method of payment in EasyPay, the original recurring payment is replaced with a new recurring payment using the new method of payment, as long as this change is not done on the payment due date.

If you do not have a verified contact Email address on file, you will be prompted during registration to provide one.

4
  1. Review the details you entered.
  2. Click Submit.

review details
 

A confirmation page displays indicating the enrollment was successful. You will receive confirmation of your enrollment in EasyPay.

Register on the Pay Bill Page 

Alerternatively, you can enroll in EasyPay while making a one time payment from My Account.

1
  1. Log in to My Account on www.cox.com.
  2. Click Pay Now.

Pay Now

2

Enter your payment information, then check the Set up EasyPay to automatically pay my bill from this account each month box under Future Billing Options.
 

Future Bill Option to Check

Cox Connect

Follow the steps below to use EasyPay with Cox Connect.

1

Sign in to Cox Connect from your smart phone or other mobile device.
 

Cox  Connect log in

2

On the main menu, tap View Billing Options.
 

Cox Connect Home screen

3

Tap Set Up Automatic Payments.
 

4

Determine your Payment Method - a checking / savings account or credit card.

5
  1. Enter your payment information based on the method you chose.
  2. Check the Terms of Service box.
  3. Tap Preview Details.
6

Click Submit.

Changing EasyPay Options

After enrolling in EasyPay, you can adjust your EasyPay options using the steps below.

1

Hover over the My Account menu, then under My Bill Overview, click Automatic Payments.
 

change EasyPay settings
 

Result: The Set Up Automatic Payments Using EasyPay page displays.
 

2

Click the Update Automatic EasyPay Payment Method link.
 

Update Automatic EasyPay Payment Method
 

Once expanded, choose another stored method of payment or click Add a new payment method.
 

entering payment information

Checking the Status of a Payment

Follow the steps below to check the status of recent payments.

1

Hover over the My Account menu, then under My Bill Overview, click Recent Activity.
 

View Recent Payments

2

On the Recent Activity page, view past and pending payments.
 

View Recent Payments

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