Outage Notifications

Details

We understand that service interruptions are never convenient but when it does happen, resolving the issue is our top priority.

Use the following information to locate service outage notifications and how to opt in to receive text notifications about the outage.

To request or change non-outage related notification preferences, refer to www.cox.com/myprofile/notifications.html. For more information, see Changing Your Notification Preferences.
When opting to receive Text Notifications for outages, you are not opting to receive Cox Communications marketing materials.

Service Outage and Request Text Notifications

An outage alert displays when you are signed in to your MyAccount profile or within the Cox app. The outage alert includes the following information.

The Estimated Repair Time

Note: There are exceptions that may impact an Estimated Repair Time, such as natural disasters or a significant increase in use.
The option to sign up for text notification

Example of an Outage Notification

The following image is an example of an outage message that displays in the Cox app. Alerts in MyAccount or received by text message display similar information.

example image of outage notification from cox app

Understanding Text Notifications

The following information provides an overview of the type of text notifications you may receive and how to request or stop updates.

You are opting to receive notifications about the current declared outage. Once the outage is resolved, we do not continue to send outage notifications.
Contact your mobile carrier for standard text messaging and data rates.

Types of Notifications

The following are the types of notifications that are automatically sent to your cellphone.

What is the Estimated Repair Time
When an Estimated Repair Time is extended or when it ends
When service is restored, and the outage is resolved
When you enter Do Not Disturb hours

Note: The Do Not Disturb hours temporarily pause messages during nighttime hours. You can always request an update.

Requesting an Update or to Stop Notifications

Use the following to request or stop a text notification about a current outage. We do not send automatic updates.

To request an update, text UPDATE to 269898
To remove notifications, text STOP to 269898