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Outage Notifications

Details

We understand that with an increase of service usage, there may be possible outages. Our support team is available to quickly address any outage concerns.

If you are ever in a service outage, Cox can send updates about the outage straight to your phone.

To check for an outage, go to My Account or open the Cox App. If there's an outage, you'll see an alert at the top of the page. From there, you can sign up to receive updates via text message notifications.

After opting in to text message notifications, we will send the following outage updates directly to your cell phone.

  • An estimated time of resolution (ETR)
  • If the ETR for your area has ended or has been extended
  • The all-clear when all services are restored for your area

Standard text messaging and data rates may apply. Messages sent from Cox to your mobile device will follow whatever your carrier plan charges for text messaging.

Additional Questions and Answers

View the following frequently asked questions about Outage Notifications. If you have additional questions, you can contact us.

I haven't received an update on my outage resolution, am I still in an active outage?

There are two possible scenarios:

  • It is possible you have entered our Do Not Disturb window. If you would like to receive a one-time update during the Do Not Disturb window, text UPDATE to 269898. By doing so, we will send you the current estimated resolution time.
  • You have not requested ongoing estimated resolution time updates. If you would like to receive ongoing updates, text UPDATE to 269898 and you will be notified when the outage resolution time changes.

Will I receive update notifications during the night (Do Not Disturb window)?

In order to not interrupt our customers during sleeping hours, we will not send any update or resolution messages unless prompted to do so. Once you are notified of entering Do Not Disturb hours, you will not receive a message until 7:30am. When the Do Not Disturb window is over, we will notify you via text message when your outage is cleared. If you would like an update, simply text UPDATE to 269898.

Will I receive marketing calls or texts to this phone if I subscribe for outage alerts?

This a one-time service, independent of any and all Cox Communications marketing efforts. We will only use the number provided to temporarily send outage / service interruption related update text messages for the active outage. Once the outage ends, you will no longer receive text messages unless you are subscribed to one of our other texting programs.

How can I stop or unsubscribe from Outage Alert text messages?

text UPDATE to 269898 at any time to be removed from all Cox Communications text message notifications.

I'd like to receive alerts and notifications for account related activity (excluding marketing). How can I subscribe?

If you would like to receive text messages for service related items (i.e. appointment reminders) please visit your My Account profile page at https://www.cox.com/myprofile/notifications.html . As a reminder, we will not message you marketing offers as a part of this service.

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