If you are ever in a service outage, Cox can send updates about the outage straight to your phone.
To check for an outage, go to My Account or open the Cox App. If there's an outage, you'll see an alert at the top of the page. From there, you can sign up to receive updates via text message notifications.
After opting in to text message notifications, we will send the following outage updates directly to your cell phone.
- An estimated time of resolution (ETR)
- If the ETR for your area has ended or has been extended
- The all-clear when all services are restored for your area
Standard text messaging and data rates may apply. Messages sent from Cox to your mobile device will follow whatever your carrier plan charges for text messaging.