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New Webmail User Interface


Over the next few months, Cox will begin transitioning to an updated webmail User Interface (UI) for all Cox residential email customers.

Old UI New UI
Image of the current webmail interface
Click to Enlarge
Image of the new webmail interface
Click to Enlarge


The new interface provides you with an integrated suite of functions that include the following benefits.

  • Save email attachment to cloud drive
  • Create a filter rule directly from an email
  • Edit attachment directly with web Documents
  • Preview attachment directly with Viewer
  • Create an appointment from email
  • Send encrypted emails with a single click
  • Create a reminder to an email
  • Pin an email directly to the Portal

Customer Experience

  • During the transition, you might not be able to sign in to your email or webmail for up to five minutes.
  • You will not lose any email during the transition.
  • After the update is completed, you can continue to access your email the way you do today.

User Experience

When you first sign in with the updated webmail experience, you will be provided with a What's new in Cox Email page describing some of the new features available in this new UI.

You can also access a tutorial that will show you the new features. To access the tutorial, complete the following steps.

  1. In the upper right-hand corner of the page, click the Help icon.
  2. Click Getting started.

Note: You can click the X in the upper right-hand corner of the tutorial prompt to exit the tutorial at any time.

The tutorial will go over the following options in the interface.

Options Description
Navigation Navigation can be found in the Apps menu, located in the upper left-hand corner of the page. From the Apps menu, you have the following options.
  • Inbox
  • Calendar
  • Contacts
  • Home
Image of the new webmail interface Apps menu
Personal settings Click the user's icon in the upper right-hand corner of the page to open the Personal Settings. This provides you with the following options.
  • My Profile
  • Change password
  • Sign out
Image of the new webmail interface Personal settings menu
Settings Click the gear icon in the upper right-hand corner of the screen to open the All Settings menu. This menu includes the following options.
  • Themes
  • Layout
  • List options
    • Contact Pictures: The inbox displays the profile picture or initials of the sender.
    • Check Boxes: The inbox provides check boxes that allow you to select multiple emails at a time. This view closely resembles the previous Webmail UI.
    • Simple: The inbox displays a simplified list of available email. This is the default view.
Image of the new webmail interface All settings menu
Help The Help menu can be found by clicking the Help icon in the upper right-hand corner of the screen. The Help menu provides helpful resources, including guided tours for different apps within the webmail interface.

Image of the new webmail interface Help menu

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