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New Webmail User Interface

Details

Over the next few months, Cox will begin transitioning to an updated webmail User Interface (UI) for all Cox residential email customers.

Current UINew UI
Image of the current webmail interface
Click to Enlarge
Image of the new webmail interface
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Benefits

The new interface provides you with an integrated suite of functions that include the following benefits.

  • Save email attachment to cloud drive
  • Create a filter rule directly from an email
  • Edit attachment directly with web Documents
  • Preview attachment directly with Viewer
  • Create an appointment from email
  • Send encrypted emails with a single click
  • Create a reminder to an email
  • Pin an email directly to the Portal

Customer Experience

  • During the transition, you might not be able to sign in to your email or webmail for up to five minutes.
  • You will not lose any email during the transition.
  • After the update is completed, you can continue to access your email the way you do today.

Tutorial

When you first sign in with the updated webmail experience, you will be provided with a tutorial that will show you the new features.

Note: You can click the X in the upper right-hand corner of the tutorial prompt to exit the tutorial at any time.

The tutorial will go over the following options in the interface.

OptionsDescription
NavigationNavigation can be found in the Apps menu, located in the upper left-hand corner of the page. From the Apps menu, you have the following options.
  • Inbox
  • Calendar
  • Contacts
  • Home
Image of the new webmail interface Apps menu
Personal settingsClick the user's icon in the upper right-hand corner of the page to open the Personal Settings. This provides you with the following options.
  • My Profile
  • Change password
  • Sign out
Image of the new webmail interface Personal settings menu
SettingsClick the gear icon in the upper right-hand corner of the screen to open the All Settings menu. This menu includes the following options.
  • Themes
  • Layout
  • List options
Image of the new webmail interface All settings menu
HelpThe Help menu can be found by clicking the Help icon in the upper right-hand corner of the screen. The Help menu provides helpful resources, including guided tours for different apps within the webmail interface.

Image of the new webmail interface Help menu

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