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Netgear CM500

Details

     

Modem Information

DOCSIS 3.0 Cable Modem

16x4 channel bonding

Compatible with future speed increases.

Highest Service Level

Ultimate

   

Front View

Front View of the modem and lights

Click to enlarge.


 

  • The Netgear CM500 is a DOCSIS 3.0 device.
  • The highest service level is based on wired connectivity speeds.
  • After the cable modem is successfully registered on the network, the Power, Upstream, Downstream, and Internet indicators illuminate continuously to indicate that the cable modem is online and fully operational.
     

Back View

Back View of the modem and lights

Click to enlarge.

 

The Netgear CM500 has the following ports available on the back of the modem.

  • Power - Connect the supplied power cord to this port.
  • ETHERNET - Connects to the Ethernet cable.
     
    Note: This is a LAN Gigabit Ethernet port.
  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your modem.
  • Cable / Internet - Connect your coaxial cable line to this port.
     

MAC Address

MAC label

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting


The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem

Power
 

Power light
Off No power - Verify all cable connections and try resetting the modem.
Solid Green None
Red

The cable modem is too warm and might overheat.

Fix:

  1. Disconnect the power adapter.
  2. Wait a couple of minutes to let the cable modem cool down.
  3. Make sure that the cable modem is placed in a vertical position.
  4. Make sure that the cable modem is placed in a location with good ventilation.
  5. Reconnect the power adapter.

Downstream 
 

downstream light

Off Downstream channel inactive - Verify all cable connections and try resetting the modem.
Solid Amber None - connection from the computer to the Internet established on one channel.
Blinking Amber Scanning for downstream channel - Verify all cable connections and try resetting the modem.
Solid Green None - connection from the computer to the Internet established on more than one channels.

Upstream
 

upstream light

Off Upstream channel inactive - Verify all cable connections and try resetting the modem.
Blinking Amber Scanning for upstream channel - Verify all cable connections and try resetting the modem.
Solid Amber None - connection from the Internet to the computer established on more than one channels.
Solid Green None - connection from the Internet to the computer established on one channel.

Internet
 

Internet light

Off Modem Offline - Verify all cable connections and try resetting the modem.
Solid Green None - Modem operational
Blinking Green None - Modem receiving DHCP information

Ethernet
 
Ethernet light

Off A device is not connected to the Ethernet port on the back. - Connect a device to the Ethernet port on the back.
Solid Green None - A device is connected to the Ethernet port at 1000 Mbps.
Solid Amber None - A device is connected to the Ethernet port at 10/100 Mbps.
Blinking Green or Amber None - Ethernet port is processing traffic

Manufacturer Resources

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