Troubleshooting
The lights indicate the current status of the modem. To troubleshoot any connection problems, use the table below.
LED Light | Status | Problem |
Power | Off | No power. Verify all cable connections and reset the modem. |
Solid White | None. The modem is receiving power and functioning normally. |
Solid Red | The modem is too warm and may overheat. Disconnect the power adapter and allow the modem to cool down for a few minutes. Once the modem has cooled, ensure it is placed in a vertical position and in a location with good ventilation before reconnecting the adapter. |
Downstream | Off | The downstream channel is inactive. Verify all cable connections and reset the modem. |
Solid Amber | None. A connection from the computer to the internet is established on one channel. |
Blinking White | The modem is scanning for downstream channel. Verify all cable connections and try resetting the modem if the LED indicator continues to blink. |
Solid White | None. A connection from the computer to the internet is established on more than one channel. |
Upstream | Off | The upstream channel is inactive. Verify all cable connections and reset the modem. |
Solid Amber | None. A connection from the internet to the computer is established on one channel. |
Blinking White | The modem is scanning for an upstream channel. Verify all cable connections and try resetting the modem if the LED indicator continues to blink. |
Solid White | None. A connection from the internet to the computer is established on more than one channel. |
Internet | Off | The modem is offline. Verify all cable connections and reset the modem. |
Solid White | None. The modem is online and operational. |
Blinking White | The modem is synchronizing. Verify all cable connections and try resetting the modem if the LED indicator continues to blink. |
Multi Gig | Off | A device is not connected to this port. |
Solid | None. A device is powered on and connected to the port. |
Blinking | None. The port is processing traffic. |
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