Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
Modem Light | Status | Problem |
Power  | Off | No power - Verify all cable connections and try resetting the modem. |
Solid Green | None |
DS (Downstream)  | Blinking Green | Scanning for downstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - connection from the computer to the Internet |
Solid Blue | None - operating on more than one channel (downstream bond mode) |
US (Upstream)  | Off | Upstream channel inactive - Verify all cable connections and try resetting the modem. |
Blinking Green | Scanning for upstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - connection from the Internet to the computer established on one channel. |
Solid Blue | None - operating on more than one channel (upstream bond mode) |
Internet  | Off | No connection - Verify all cable connections and try resetting the modem. |
Solid Green | None - cable WiFi modem operational |
Slow Blink | None - cable WiFi modem receiving DHCP information |
Fast Blink | None - cable WiFi modem downloading a configuration file |
LINK 1 - 4  | Off | No Ethernet link detected |
Blinking Green | None. Data is flowing. |
Blinking Amber | None - data flowing |
Solid Green | None - connected to 1000 Mbps |
Solid Amber | None - connected at 10 or 100 Mbps |
WPS  | Off | No WiFi client associated with the cable modem via WPS - Enable WiFi. |
Blinking Green | None - WPS is in discovery mode, (LED blinks for up to 2 minutes) |
Solid Green | None - WPS configuration successful |
WLAN  | Off | WiFi disabled |
Blinking Green | Data flowing - Enable WiFi by pressing this button for three seconds. |
Solid Green | None - WiFi enabled |
Manufacturer Resources