• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

    Already a Cox Residential customer?

    Looking for Business service? Go to Cox Business

support site section

Support

Netgear CAX30

Details




Modem Information

DOCSIS 3.1 802.11-AX Dual Band WiFi Modem

32x8 channel bonding

Highest Service Level

Go Super Fast - 1-Gig



Front View

image of the Netgear CAX30 Front

Click to enlarge.

After the gateway successfully registers on the network, the Power, Downstream, Upstream, and Internet indicators continuously indicate that the gateway is online and fully operational.




Back View

image of the Netgear CAX30 back

Click to enlarge.


The Netgear CAX30 has the following ports available on the back of the gateway.

  • Reset - Restores the default factory settings. This button is recessed to prevent accidental resets of your gateway.
  • Ethernet - Connect Gigabit Ethernet cables using these four ports.
  • USB 3.0 - This port connects a USB storage device to the router.
  • Cable - Connect a coaxial cable line using this port.
  • DC - Connect the power cable using this port.



MAC Address

image of the Netgear CAX30 mac address and wifi label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the device's manufacturer.

Troubleshooting

The gateway lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
 

LED LightStatusProblem
PowerOffNo power. Verify all cable connections and reset the gateway.
Solid WhiteNone. The gateway is receiving power and functioning normally.
Solid RedThe gateway is too warm and may overheat. Disconnect the power adapter and let the gateway cool down for a few minutes. Once the gateway has cooled, ensure it is placed vertically and in a location with good ventilation before reconnecting the adapter.
DownstreamOffThe downstream channel is inactive. Verify all cable connections and reset the gateway.
Solid AmberNone. A connection from the computer to the internet is established on one channel.
Blinking WhiteThe gateway is scanning for the downstream channel. Verify all cable connections and try resetting the gateway if the LED indicator continues to blink.
Solid WhiteNone. A connection from the computer to the internet is established on more than one channel.
UpstreamOffThe upstream channel is inactive. Verify all cable connections and reset the gateway.
Solid AmberNone. A connection from the internet to the computer is established on one channel.
Blinking WhiteThe gateway is scanning for an upstream channel. Verify all cable connections and try resetting the gateway if the LED indicator continues to blink.
Solid WhiteNone. A connection from the internet to the computer is established on multiple channels.
InternetOffThe gateway is offline. Verify all cable connections and reset the gateway.
Solid WhiteNone. The gateway is online and operational.
Blinking WhiteThe gateway is synchronizing. Verify all cable connections and try resetting the modem if the LED indicator continues to blink.
Ethernet
1 2 3 4		OffA device is not connected to an Ethernet port on the back. Connect a device to the Ethernet port on the back.
Solid WhiteNone. A device is connected to an Ethernet port.
2.4 GHz radio
Off2.4 GHz radio off.
Solid WhiteNone. 2.4 GHz radio on.
5 GHz radio
Off5 GHz radio off.
Solid GreenNone. 5 GHz radio on.
USBOffNo USB device is connected.
Blinking WhiteA USB device is plugged in and trying to connect.
Solid WhiteA USB device is connected and ready.
WPS Button
BlinkingNone. Press this button to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid.
WiFi Button
OffNone. WiFi disabled. Press this button for two seconds to turn on the 2.4 GHz and 5 GHz radios.
OnNone. WiFi enabled. Press this button for two seconds to turn off the 2.4 GHz and 5 GHz radios.

Manufacturer Resources

Refer to the following resources for more detailed technical information on the CAX30.

Search for More Articles

© 1998 - 2024 Cox Communications, Inc.