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Netgear C7800

Details




Modem Information

DOCSIS 3.1 Dual Band WiFi Modem

32x8 channel bonding

Highest Service Level

Gigablast



Front View

Netgear C7800 Front

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After the cable modem successfully registers on the network, the Power, Upstream, Downstream, and Internet indicators illuminate continuously to indicate that the modem is online and fully operational.




Back View

C7000 Back

Click to enlarge.


The Netgear C7800 has the following ports available on the back of the modem.

  • Power - Connect the supplied power cord to this port.
  • Ethernet - Four Gigabit Ethernet LAN ports. Only one port is active at a time.
  • Reset - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your modem.
  • Cable / coaxial - Connect your coaxial cable line to this port.



MAC Address

C7000 MAC Label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LED LightStatusProblem
PowerOffNo power. Verify all cable connections and try resetting the modem. 
GreenNone.
Red

The cable modem is too warm and might overheat:

  • Disconnect the power adapter.
  • Wait a couple of minutes to let the cable modem cool down.
  • Make sure that the cable modem is placed in a vertical position.
  • Make sure that the cable modem is placed in a location with good ventilation.
  • Reconnect the power adapter.
Downstream
Blinking GreenScanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid AmberNone. Connection established on one channel.
Solid GreenNone. Operating on more than one channel.
OffDownstream channel inactive. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact support.
Upstream
OffUpstream channel inactive. Verify all cable connections and try resetting the modem.
Blinking GreenScanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid AmberNone. Connection established on one channel.
Solid GreenNone. Operating on more than one channel.
Internet
OffModem offline. Verify all cable connections and try resetting the modem.
Blinking GreenNone. Scanning for configuration parameters. Verify all cable connections and try resetting the modem.
Solid GreenNone. Operational.
2.4 GHz
Off2.4 GHz radio off.
Solid GreenNone. 2.4 GHz radio on.
5 GHz
Off5 GHz radio off.
Solid GreenNone. 5 GHz radio on.
EthernetOffA device is not connected to the Ethernet port on the back. Connect a device to the Ethernet port on the back.
Solid GreenNone. A device is connected to the Ethernet port.
WiFi On/Off
OffWiFi disabled.
OnNone. WiFi enabled.
WPS
Blinking Green

None. This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid.

Manufacturer Resources

For more detailed technical information on the C7800, refer to the following resource.
 

Quick Start Guide (PDF)

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