• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR
  • View Cart

Netgear C7500

Details

     

Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

24x8 channel bonding

Compatible with future speed increases

Highest Service Level

Ultimate

   

Front View

image of the front of the Netgear C7500

Click to enlarge.

After the cable modem successfully registers on the network, the Power, Upstream, Downstream, and Internet indicators illuminate continuously to indicate that the modem is online and fully operational. For more details, refer to the Troubleshooting section.

     

Back View

image of the back of the Netgear C7500

Click to enlarge.

 

The Netgear C7500 has the following ports available on the back of the modem.

  • Reset - Pressing the Reset button resets the modem. If the Reset button is pressed for
    at least seven seconds and the Power LED blinks white, the modem returns to its factory settings.

  • Ethernet - Four Gigabit Ethernet RJ-45 LAN ports to connect the modem to LAN devices.

  • Cable / coaxial - Connect the cable port to a cable wall outlet or a line splitter.
  • DC power connector - Connect the power adapter that came in the product package to the DC power
    connector.
  • Power - Press the Power On / Off button to provide power to the modem.
     

MAC Address

image of the Netgear C7500 MAC Address Label

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power

image of the power light
Off No power. No power is supplied to the modem router.
White None. Power is supplied to the modem router.
Red

The cable modem is too warm and might overheat. A red power light indicates thermal cutoff mode.

  • Disconnect the power adapter.
  • Wait a couple of minutes to let the cable modem cool down.
  • Make sure that the cable modem is placed in a vertical position.
  • Make sure that the cable modem is placed in a location with good ventilation.
  • Reconnect the power adapter.
Downstream

image of the downstream light
Blinking White Scanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid Amber None. Connection established on one downstream channel.
Solid White None. Operating on more than one downstream channel.
Off Downstream channel inactive. Verify all cable connections and try resetting the modem.
Upstream

image of the upstream light
Off Upstream channel inactive. Verify all cable connections and try resetting the modem.
Blinking White Scanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid Amber None. Connection established on one channel.
Solid White None. Operating on more than one upstream channel.
Internet

image of the internet light
Off Modem offline. Verify all cable connections and try resetting the modem.
Blinking White None. The modem router is synchronizing with the cable provider’s cable modem termination system (CMTS).
Slow Blinking Amber or White The modem router reached the traffic meter limit.
Solid White None. The modem router is online.
2.4 GHz

image of the 2.4 GHz light
Off 2.4 GHz radio off.
Solid White None. 2.4 GHz radio on and operational.
Blinking The router is sending or receiving WiFi traffic.
5 GHz

image of the 5 GHz light
Off 5 GHz radio off.
Solid White None. 5 GHz radio on and operational.
Blinking The router is sending or receiving WiFi traffic.


Manufacturer Resources

User Manual (PDF)

Quick Start Guide (PDF)

Data Sheet (PDF)

Search for More Articles

Image of 2 Chat Bubbles

Need More Help? Let's chat!

Chat live with a Cox agent to get the fastest answers to all your top questions.

Modal Id: ttps:--www.cox.com-residential-modals-support-call-jcr:content-parcontent-sectioncontainer.html