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Netgear C7000

Details




Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

24x8 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500



Front View

image of the front of the C7000

Click to enlarge.

After the cable modem successfully registers on the network, the Power, Upstream, Downstream, and Internet indicators illuminate continuously to indicate that the modem is online and fully operational. For more details, refer to the Modem Lights section.




Back View

image of the back of the C7000

Click to enlarge.


The Netgear C7000 has the following ports available on the back of the modem.

  • Power - Connect the supplied power cord to this port.

  • Ethernet - Provides internet access to a single device. Only one port is active at a time.

    Note: This is a LAN Gigabit Ethernet port.

  • Reset - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your modem.
  • Cable / coaxial - Connect your coaxial cable line to this port.
  • USB - Connect to selected client devices.



MAC Address

image of the C7000 MAC Label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblem
Power

image of the power light		OffNo power. Verify all cable connections and try resetting the modem.
GreenNone.
Red

The cable modem is too warm and might overheat:

  • Disconnect the power adapter.
  • Wait a couple of minutes to let the cable modem cool down.
  • Make sure that the cable modem is placed in a vertical position.
  • Make sure that the cable modem is placed in a location with good ventilation.
  • Reconnect the power adapter.
Downstream

image of the downstream light		Blinking GreenScanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid AmberNone. Connection established on one channel.
Solid GreenNone. Operating on more than one channel.
OffDownstream channel inactive. Verify all cable connections and try resetting the modem.
Upstream

image of the upstream light		OffUpstream channel inactive. Verify all cable connections and try resetting the modem.
Blinking GreenScanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid AmberNone. Connection established on one channel.
Solid GreenNone. Operating on more than one channel.
Internet

image of the internet light		OffModem offline. Verify all cable connections and try resetting the modem.
Blinking GreenNone. Scanning for configuration parameters. Verify all cable connections and try resetting the modem.
Solid GreenNone. Operational.
2.4 GHz

image of the 2.4 GHz light		Off2.4 GHz radio off.
Solid GreenNone. 2.4 GHz radio on.
5 GHz

image of the 5 GHz light		Off5 GHz radio off.
Solid GreenNone. 5 GHz radio on.
Ethernet

image of the ethernet light		OffA device is not connected to the Ethernet port on the back. Connect a device to the Ethernet port on the back.
Solid GreenNone. A device is connected to the Ethernet port.
WiFi On/Off

image of the wifi button		OffWiFi disabled.
OnNone. WiFi enabled.
WPS

image of the WPS light		Blinking GreenNone. This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid.

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