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Netgear C6220

Details




Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher modem

Highest Service Level

Preferred 150



Front View

front

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.




Back View

back view

Click to enlarge.


The gateway includes the following connection ports:

  • Reset - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of the WiFi modem. See Netgear's support article for steps on how to reset the device to factory settings.
  • USB 2.0 Port - Connects to the USB port on your computer.
  • LED On / Off - Use this switch to power the LED on or off.
  • Ethernet ports - Provides internet access to a single device. Only one port is active at a time.
  • Coax / WAN - Connect your coaxial cable line to this port.
  • AC IN - Connect the supplied power cord to this port.
  • Power On / Off - Use this button to power the device on and off.



MAC Address

Product Label

Click to enlarge.


The information below is usually found on a sticker located on the bottom of the gateway.

  • The S/N is the serial number.
  • The CM MAC is the MAC address.

Troubleshooting


The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblem

WPS button with LED
 

WPS light

OffNo WiFi client associated with the cable modem via WPS
Blinking GreenThe device is attempting to connect with a network.
Solid GreenNone - WPS configuration successful
WiFi On / Off button with LED
 
WiFi light
OffWiFi radios are turned off and you cannot use WiFi to connect to the modem router
Solid GreenNone - WiFi enabled

Power
 

Power light

OffNo power
Solid GreenNone
Solid RedPower is cut off due to a thermal error caused by heat.

Downstream 
 

downstream light

Blinking GreenScanning for downstream channel
Solid GreenNone - connection from the computer to the Internet established on one or more channels.
OffNo downstream channel is locked.

Upstream
 

upstream light

OffUpstream channel inactive
Blinking GreenScanning for upstream channel
Solid GreenNone - connection from the Internet to the computer established on one or more channels.

Internet
 

Internet light

OffNo connection
Solid GreenNone - WiFi modem operational
BlinkingNone - The modem router is synchronizing with the cable provider’s cable modem termination system (CMTS).

2.4 GHz
 

2.4 Ghz Light

Solid GreenNone - WiFi enabled at the 2.4 GHz frequency
BlinkingThere is WiFi traffic on the 2.4 GHz band.
OffWiFi radio disabled or not plugged in

5 GHz
 

5 Ghz light

Solid GreenNone - WiFi enabled at the 5 GHz frequency
BlinkingThere is WiFi traffic on the 5 GHz band.
OffWiFi radio disabled or not plugged in

Ethernet
 
Ethernet light

OffA device is not connected to the Ethernet port on the back.
Solid GreenNone - A device is connected to the Ethernet port on the back.
BlinkingThe Ethernet port is sending or receiving traffic.

USB
 
USB light

OffConnect a device to the USB port to back of the device.
Solid GreenNone - A device is connected to the USB port on the back.

Manufacturer Resources

For more detailed technical information use the resources below.

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