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Netgear C3700v2

Details

     

Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Preferred 100

   

Front View

Front View of C3700 modem

Click to enlarge.

After the cable modem successfully registers on the network, the Power, Upstream, Downstream, and Internet indicators illuminate continuously to indicate that the modem is online and fully operational. For more details, refer to the Modem Lights section.

     

Back View

Back View of Netgear C3700v2

Click to enlarge.

 

The Netgear C3700v2 has the following ports available on the back of the modem.

  • USB - Connects to selected client devices.
  • ETHERNET - Two ports connect to the Ethernet port on your computer or home network.
  • CABLE - Connects to the cable wall outlet.
  • POWER - Connects the device to the power adapter.
  • POWER ON / OFF - Turns the device on and off.
     

MAC Address

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

  • The S/N is the serial number.
  • The CM MAC is the MAC address.

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
WPS

WPS button
Blinking Green

None

This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid.

WiFi On/Off

WiFi On/Off button
Off WiFi radio off. Press and hold the WiFi On/Off button for two seconds to turn the wireless radios on.
On None. WiFi radio on.
Power

Power button
Off No power. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid Green None.

Downstream

Downstream icon

Off No downstream channel locked. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Blinking Green Scanning for downstream channel. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid Green None. Connection from the computer to the Internet is established on one channel.

Upstream

Upstream icon

Off No upstream channel locked.
Blinking Green Scanning for upstream channel. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid Green None. Connection from the Internet to the computer established on one channel.
Internet

Internet icon
Off No connection. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid Green None. Cable WiFi modem operational.
Slow Blink None. Cable WiFi modem receiving DHCP information.
Fast Blink None. Cable WiFi modem downloading a configuration file.

2.4 GHz WiFi

2.4 Ghz WiFi icon

Off 2.4 GHz radio off. Press and hold the WiFi On/Off button for two seconds to turn the wireless radios on.
Solid Green None. 2.4 GHz radio on.
5 GHz WiFi

5 Ghz WiFi icon
Off 5 GHz radio off.
Solid Green None. 5 GHz radio on. Press and hold the WiFi On/Off button for two seconds to turn the wireless radios on.
Ethernet

Ethernet icon
Off No device connected to an Ethernet port. Connect a device to the Ethernet port on the back.
Solid Green None - a device is connected to an Ethernet port and transferring data.
USB

USB icon
Off No device connected via USB. Connect a device to the USB port on the back.
On A device is connected via USB and is ready for use.

Manufacturer Resources

For more detailed technical information, use the resources below.

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