Move or Transfer Your Cox Services

If you are moving and would like to have Cox services at your new location, follow the steps below to submit a new move or transfer request.

For additional tips, FAQs, and information on moving or transferring your Cox service, please visit www.cox.com/residential/move.html.

From the Cox app or Cox.com, sign into your account using your User ID and Password.

Notes:

• If you are using the Cox App, from the Billing tab, tap to select Move My Service, then proceed to step 3.
• If you have not registered your account on Cox.com, see Registering Your Cox Account Online for more information.
• If you do not remember your User ID or Password or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.
  
  Result: The My Account menu displays.

Under the Account header, beneath your address, click Move my service.



Result: The Move page displays.

Enter the new address and then click Check availability to determine if Cox services are available.

Use the table below to determine the next steps based on the message displayed.