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Move or Transfer Your Cox Services

Solution

If you are moving and would like to have Cox services at your new location, follow the steps below to submit a new move or transfer request.

1

From the Cox.com home page, click Sign In My Account and Enter your User ID and Password.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

 Result: The My Account menu displays.

2

Click Move My Services.

Result: The Transfer Your Cox Services page displays.

3

Your sign-in status determines your next step.

If Then
You do not have sign-in credentials

Use the Look up Your Current Account feature.


  1. Complete the following fields.
      • First Name
      • Last Name
      • Phone Number
      • Street Address
      • Apartment Number
      • Zip Code

  2. Click the Look-up Account button.
You have sign-in credentials but you are not signed-in Sign-in.
You have sign-in credentials and you are signed-in Continue to the next step.
4

Enter the following information in the What is your new address? form.

  • New Address
  • Phone Number
  • Email Address
  • Preferred disconnect date
5

Click the Check Availability button to see if the address is serviceable by Cox.

Result: There are two possible results. 

If Then
Additional information is required A request to contact us displays.
Additional information is not required Details regarding your request display.

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