Move or Transfer Your Cox Services

Solution

If you are moving and would like to have Cox services at your new location, follow the steps below to submit a new move or transfer request.

From the Cox.com Home page, click Sign In My Account and Enter your User ID and Password.

Notes:

If you have not registered your account on Cox.com, see Registering Your Cox Account for more information.
If you do not remember your User ID or Password or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

Result: The My Account menu displays.

Under the Account header, beneath your address, click Move my service.

Image of move my service link

Result: The Move page displays.

Enter the new address and then click Check availability to determine if Cox services are available.

Image of new service address

Use the table below to determine the next steps based on the message displayed.

If...	Then...
Service can be provided	The following message displays to advise service is available at the address entered. Click Continue to review plan to review your account and decide how you would like to transfer your service. Note: You can also make changes to your service.
Service cannot be provided	The following message displays to advise services are not available at the address entered. To disconnect your service, contact a Cox Representative at the number provided. To find the service provider for your area, click Find my provider.
Additional information is required	The following message displays to advise you to contact us for more information. Contact a Cox Representative at the number provided to determine if services are available at the address provided.

Note: For additional tips, FAQs, and information on moving or transferring your Cox service, please visit www.cox.com/residential/move.html.

Move or Transfer Your Cox Services

Solution

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