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Motorola MG8725

Details

     

Modem Information

DOCSIS 3.1 AX Dual Band WiFi Modem

32x8 channel bonding

Highest Service Level

Gigablast

   

Front View

image of the Front View

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After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

image of the Back View

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The Motorola MG8725 has the following ports and buttons available on the back of the modem.

  • ETHERNET LAN 1 2 3 4 - Connects to Ethernet-capable devices, LAN4 is a 2.5 Gbps port
  • COAX - Connects to a coaxial cable
  • POWER - Connects to the power adapter
  • RESET - Press and hold this recessed button at least 20 seconds to restore to factory defaults and reboot the modem

Note: WPS button is on top of unit.

     

MAC Address

image of the MAC Address

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.



Modem Light Status Problem
Power On None. The modem is powered on.
Off No power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Make sure the power adapter is securely connected in the power jack on the back of the modem.
Downstream Solid Blue None. Multiple downstream channels are in use.
Blinking Blue Negotiating multiple downstream bonded channels. Verify all cable connections and try resetting the modem.
Solid Green None. One downstream channel is in use.
Blinking Green Scanning for downstream channels. Verify all cable connections and try resetting the modem.
Upstream Solid Blue None. Multiple upstream channel is in use.
Blinking Blue Negotiating multiple upstream bonded channels. Verify all cable connections and try resetting the modem.
Solid Green None. One upstream channel is in use.
Blinking Green Scanning for an upstream channel. Verify all cable connections and try resetting the modem.
Off No upstream channels are in use. Verify all cable connections and try resetting the modem.
Online Solid Green None. The modem is online with DOCSIS 3.0.
Solid Blue None. The modem is online with DOCSIS 3.1.
Blinking Green None. The modem is registering a connection.
Off The modem is offline. Verify all cable connections and try resetting the modem.
WLAN Off WiFi is not enabled. If using WiFi, connect via WiFi using the SSID and passwrd on the bottom of the modem.
Blinking None. Data is being transferred over the WiFi connection.
On None. WiFi is enabled.
WPS Solid Green None. WPS is in discovery mode.
Off None. WPS configuration is successful.

Manufacturer Resources

For more detailed technical information on the MG8725, use the resources below.

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