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Motorola MG8702

Details




Modem Information

DOCSIS 3.1 AC3200 Dual Band WiFi Modem

32x8 channel bonding

Highest Service Level

Gigablast



Front View

image of the Front View

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.




Back View

image of the Back View

Click to enlarge.


The Motorola MG8702 has the following ports and buttons available on the back of the modem.

  • USB 3.0 - Connects to a USB 3.0 cable
  • WPS - Press to turn on discovery mode
  • WLAN - Turns WiFi connectivity on and off
  • RESET - Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem
  • ETHERNET LAN 1 2 3 4 - Connects devices to 10/100/1000 Ethernet ports
  • COAX - Connects to a coaxial cable
  • ON / OFF - Turns the modem on and off
  • POWER - Connects to the power adapter



MAC Address

image of the MAC Address

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.



Modem LightStatusProblem
PowerOnNone. The modem is powered on.
OffNo power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
DownstreamSolid BlueNone. Multiple downstream channels are in use.
Blinking BlueNegotiating multiple downstream bonded channels. Verify all cable connections and try resetting the modem.
Solid GreenNone. One downstream channel is in use.
Blinking GreenScanning for downstream channels. Verify all cable connections and try resetting the modem.
UpstreamSolid BlueNone. Multiple upstream channel is in use.
Blinking BlueNegotiating multiple upstream bonded channels. Verify all cable connections and try resetting the modem.
Solid GreenNone. One upstream channel is in use.
Blinking GreenScanning for an upstream channel. Verify all cable connections and try resetting the modem.
OffNo upstream channels are in use. Verify all cable connections and try resetting the modem.
OnlineSolid GreenNone. The modem is online with DOCSIS 3.0.
Solid BlueNone. The modem is online with DOCSIS 3.1.
BlinkingNone. The modem is registering a connection.
OffThe modem is offline. Verify all cable connections and try resetting the modem.
2.4 GHz WLANOff2.4 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled.
BlinkingNone. Data is being transferred over the 2.4 GHz WiFi connection.
OnNone. 2.4 GHz WiFi is enabled.
5 GHz WLANOff5 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled.
BlinkingNone. Data is being transferred over the 5 GHz WiFi connection.
OnNone. 5 GHz WiFi is enabled.
WPSBlinkingNone. WPS is in discovery mode.
OnNone. WPS configuration is successful.
USBSolid GreenNone. Light remains solid when USB port is in use.
OffNo device is connected. Verify all cable connections.
Rear Panel Ethernet LAN PortsGreenNone. A device is connected to the Ethernet port and is using 1 Gbps LAN speed.
AmberNone. A device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed.
BlinkingNone. Data is being transferred over the Ethernet connection.
OffNo device is connected or the device is disabled. Verify all cable connections and try resetting the modem.

Manufacturer Resources

For more detailed technical information on the MG8702, use the resources below.

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