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Motorola MG8702

Details

     

Modem Information

DOCSIS 3.1 AC3200 Dual Band WiFi Modem

32x8 channel bonding

Highest Service Level

Gigablast

   

Front View

image of the Front View

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After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

image of the Back View

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The Motorola MG8702 has the following ports and buttons available on the back of the modem.

  • USB 3.0 - Connects to a USB 3.0 cable
  • WPS - Press to turn on discovery mode
  • WLAN - Turns WiFi connectivity on and off
  • RESET - Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem
  • ETHERNET LAN 1 2 3 4 - Connects devices to 10/100/1000 Ethernet ports
  • COAX - Connects to a coaxial cable
  • ON / OFF - Turns the modem on and off
  • POWER - Connects to the power adapter
     

MAC Address

image of the MAC Address

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.



Modem Light Status Problem
Power On None. The modem is powered on.
Off No power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
Downstream Solid Blue None. Multiple downstream channels are in use.
Blinking Blue Negotiating multiple downstream bonded channels. Verify all cable connections and try resetting the modem.
Solid Green None. One downstream channel is in use.
Blinking Green Scanning for downstream channels. Verify all cable connections and try resetting the modem.
Upstream Solid Blue None. Multiple upstream channel is in use.
Blinking Blue Negotiating multiple upstream bonded channels. Verify all cable connections and try resetting the modem.
Solid Green None. One upstream channel is in use.
Blinking Green Scanning for an upstream channel. Verify all cable connections and try resetting the modem.
Off No upstream channels are in use. Verify all cable connections and try resetting the modem.
Online Solid Green None. The modem is online with DOCSIS 3.0.
Solid Blue None. The modem is online with DOCSIS 3.1.
Blinking None. The modem is registering a connection.
Off The modem is offline. Verify all cable connections and try resetting the modem.
2.4 GHz WLAN Off 2.4 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled.
Blinking None. Data is being transferred over the 2.4 GHz WiFi connection.
On None. 2.4 GHz WiFi is enabled.
5 GHz WLAN Off 5 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled.
Blinking None. Data is being transferred over the 5 GHz WiFi connection.
On None. 5 GHz WiFi is enabled.
WPS Blinking None. WPS is in discovery mode.
On None. WPS configuration is successful.
USB Solid Green None. Light remains solid when USB port is in use.
Off No device is connected. Verify all cable connections.
Rear Panel Ethernet LAN Ports Green None. A device is connected to the Ethernet port and is using 1 Gbps LAN speed.
Amber None. A device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed.
Blinking None. Data is being transferred over the Ethernet connection.
Off No device is connected or the device is disabled. Verify all cable connections and try resetting the modem.

Manufacturer Resources

For more detailed technical information on the MG8702, use the resources below.

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