• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR
  • View Cart

Motorola MG7310

Details

     

Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

My WiFi Compatible

8x4 channels with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal internet performance.

Highest Service Level

Preferred 100

   

Front View

front view Motorola MG7310

Click to enlarge.

After the cable modem successfully registers on the network, the Power, Upstream, Downstream, and Internet indicators illuminate continuously to indicate that the modem is online and fully operational. For more details, refer to the Modem Lights section.

     

Back View

Click to enlarge.

 

The Motorola MG7310 has the following ports available on the back of the modem.

  • ON / OFF - Turns the modem on and off.
  • POWER - Connects to the power adapter.
  • WLAN - Turns WiFi connectivity on and off.
  • WPS / RESET - Press and hold this recessed button for at least 10 seconds to restore to factory defaults and reboot the modem.
  • LAN 1 2 3 4 - Connects devices to the 10 /100 / 1000 Ethernet port.
  • CABLE - Connects to a coaxial cable.
     

MAC Address

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

  • The S/N is the serial number.
  • The CM MAC is the MAC address.

Troubleshooting


The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power

Power light
On None. The modem is powered on.
Off No power.
Downstream

Downstream light
Solid Blue None. Multiple downstream channels are in use.
Blinking Blue None. Negotiating multiple downstream bonded channels.
Solid Green None. One downstream channel is in use.
Blinking Green None. Scanning for downstream channels.
Upstream

Upstream light
Solid Blue None. Multiple upstream channel is in use.
Blinking Blue None. Negotiating multiple upstream bonded channels.
Solid Green None. One upstream channel is in use.
Blinking Green None. Scanning for an upstream channel.
Off No upstream channels are in use.
Online

Online light
On None. The modem is online.
Blinking None. The modem is registering a connection.
Off The modem is offline.
Ethernet LAN

Ethernet light
Green None. A device is connected to the Ethernet port and is using 1 Gbps LAN speed.
Amber None. A device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed.
Blinking None. Data is being transferred over the Ethernet connection.
Off No device is connected or the device is disabled.
WLAN

WLAN light
Off WiFi is not enabled.
Blinking None. Data is being transferred over the WiFi connection.
On None. WiFi is enabled.
WPS

WPS light
Blinking None. WPS is in discovery mode.
On None. WPS configuration is successful.

Manufacturer Resources

For more detailed technical information, use the resources below.

Search for More Articles

Image of 2 Chat Bubbles

Need More Help? Let's chat!

Chat live with a Cox agent to get the fastest answers to all your top questions.

Modal Id: ttps:--www.cox.com-residential-modals-support-call-jcr:content-parcontent-sectioncontainer.html