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Motorola MG7310

Details




Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

Manage wifi compatible

8x4 channels with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher modem

Highest Service Level

Preferred 150



Front View

front view Motorola MG7310

Click to enlarge.

After the cable modem successfully registers on the network, the Power, Upstream, Downstream, and Internet indicators illuminate continuously to indicate that the modem is online and fully operational. For more details, refer to the Modem Lights section.




Back View

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The Motorola MG7310 has the following ports available on the back of the modem.

  • ON / OFF - Turns the modem on and off.
  • POWER - Connects to the power adapter.
  • WLAN - Turns WiFi connectivity on and off.
  • WPS / RESET - Press and hold this recessed button for at least 10 seconds to restore to factory defaults and reboot the modem.
  • LAN 1 2 3 4 - Connects devices to the 10 /100 / 1000 Ethernet port. Provides internet access to a single device. Only one port is active at a time.
  • CABLE - Connects to a coaxial cable.



MAC Address

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

  • The S/N is the serial number.
  • The CM MAC is the MAC address.

Troubleshooting


The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblem
Power

Power light
OnNone. The modem is powered on.
OffNo power.
Downstream

Downstream light
Solid BlueNone. Multiple downstream channels are in use.
Blinking BlueNone. Negotiating multiple downstream bonded channels.
Solid GreenNone. One downstream channel is in use.
Blinking GreenNone. Scanning for downstream channels.
Upstream

Upstream light
Solid BlueNone. Multiple upstream channel is in use.
Blinking BlueNone. Negotiating multiple upstream bonded channels.
Solid GreenNone. One upstream channel is in use.
Blinking GreenNone. Scanning for an upstream channel.
OffNo upstream channels are in use.
Online

Online light
OnNone. The modem is online.
BlinkingNone. The modem is registering a connection.
OffThe modem is offline.
Ethernet LAN

Ethernet light
GreenNone. A device is connected to the Ethernet port and is using 1 Gbps LAN speed.
AmberNone. A device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed.
BlinkingNone. Data is being transferred over the Ethernet connection.
OffNo device is connected or the device is disabled.
WLAN

WLAN light
OffWiFi is not enabled.
BlinkingNone. Data is being transferred over the WiFi connection.
OnNone. WiFi is enabled.
WPS

WPS light
BlinkingNone. WPS is in discovery mode.
OnNone. WPS configuration is successful.

Manufacturer Resources

For more detailed technical information, use the resources below.

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