On the My Home page you are able to monitor your system in several ways.
The Troubles tile notifies you of a system problem such as a battery needing replacement.
Tap the tile to view the trouble message which includes the date and time the trouble occurred.
Note: The Troubles tile only displays when there is trouble detected with your system. It is not visible at any other time on the My Home page.
Refer to the Help Center card on the My Home page or visit the Help Center on www.cox.com for detailed instructions to repair the issue.
Once you address the item that was causing the issue, the Troubles tile no longer displays.