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Monitoring Your Cox Homelife System with the Mobile App

Solution

On the My Home page you are able to monitor your system in several ways.

Troubles Tile

The Troubles tile notifies you of a system problem such as a battery needing replacement.
 

Mobile App Trouble Tile
 
Tap the tile to view the trouble message which includes the date and time the trouble occurred.
 
Mobile App Trouble Tile
 

Note: The Troubles tile only displays when there is trouble detected with your system. It is not visible at any other time on the My Home page.
 

Refer to the Help Center card on the My Home page or visit the Help Center on www.cox.com for detailed instructions to repair the issue.
 
Once you address the item that was causing the issue, the Troubles tile no longer displays.

HD Cameras

If you have HD cameras, you can view and save video or images when accessing your security system on your mobile device. Follow the steps below to view and save video and images on the Cox Homelife Mobile App.
 
Note: Viewing videos can consume large amounts of bandwidth. To conserve bandwidth, we recommend that you view images rather than video when using mobile data.

1

Open and sign in to the Cox Homelife Mobile App.

2

Tap the Cameras Tile to display view live streaming video from each camera.
 
Select Cameras

3

Select a desired camera to view live video, captured pictures, and video clips from that specific camera.
 
Cameras List Screen
 

4

Tap Take Picture to take and save an image, or Take Video to take and save a 15 second video clip, to your mobile device.
 

Take picture or video
 

Note: You can view images and video in the security system activity that were captured manually or due to a rule being triggered.

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