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Missing Contour 2 Home Shopping Network App

Solution

Review the following steps to troubleshoot the Home Shopping Network app when it is missing in the Contour 2 apps menu.

The following services are required to access the Home Shopping Network Shop by Remote app.

  • Any level of residential Cox Internet service
  • Full Contour 2 service
  • Subscription to Home Shopping Network, refer to Channel Lineup for package location

Note: The Home Shopping Network username and password may differ from your Cox username and password.

Complete the following steps to resolve the missing app.

  1. Ensure the TV and receiver connections are properly connected and finger tight.
  2. Unplug the receiver for 30 seconds and then plug the receiver back in.
  3. Attempt to access, refer to Access the Contour 2 Home Shopping Network shop by remote app. If the app still doesn't display, then refer to Contact Us.

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