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Managing Your In-Home Network with Cox Connect

Solution

My WiFi eligible primary account holders can now view and manage their Cox in-home network using the Cox Connect app. The app provides primary account holders who have My WiFi enabled devices the ability to complete the following.

Getting Started

To get started, complete the following steps.

  1. Sign in to the Cox Connect app.
  2. From the Cox Connect Home screen, locate Internet Connection and select Connection Details.
     

     Cox Connect App Main Screen


Result: The Internet screen displays with the options to view the Network and Devices.
 

Cox Connect Internet Page

View and Change the Wireless Network Name (SSID) and Password

To view or change the SSID and password, complete the following steps.

  1. In the top right corner of the app, tap ...More which displays the options for Support and Settings.
  2. Tap Settings.
     
     Settings
     
  3. From the Internet Settings screen, use the table below to determine the next steps.
To... Then...
View SSID

The SSID is identified in the Wireless Network Name (SSID) field as shown below.
 
View SSID

Change the SSID
  1. Tap into the Wireless Network Name (SSID) field and enter the new name.
  2. Tap Save.
View the Password

Tap the Show Password link.
 

Show Password

Change the Password
  1. Tap into the Wireless Password field.
  2. Enter the new password.
  3. Tap Save.

Name and Rename Devices

To name or rename your device, complete the following steps.

  1. From the Devices view of Cox Connect, tap the device you would like to name or rename.
     

    Devices List
     

  2. Enter the new name of the device.
  3. Tap Save.

View Signal Strength of Connected Devices

You can view the signal strength of your connected devices from the Devices page. Normal ranges for the WiFi Signal are reflected in orange and green.
 

Device Signal Strength


 

If your WiFi Signal is Red, your device may experience WiFi connectivity issues. To resolve this issue you can try to Reboot your Modem as outlined in the section below or go to the Support menu within the app. 
 

Reboot Modem

If you are experiencing issues with connectivity or slow speeds, sometimes sending a reboot signal to your modem can help to resolve these issues. To reboot your modem go to the Network screen and tap Reboot Modem

Note: This process can take several minutes to complete.
 

Reboot Modem

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