Managing Visual Voicemail for a Cox Mobile Device

Details

Visual voicemail is a service available with Cox Mobile that allows the following features to be added to your voicemail service.

Note: These options may vary per device or app being used for visual voicemail.

Setting up Visual Voicemail

To set up visual voicemail, refer to the following table.

Device OS	Actions
Android	Tap the voicemail app. Tap Settings. Tap Voicemail. Tap Turn on Visual voicemail. In the Welcome to Visual Voicemail setup, tap Allow, then follow the prompts to accept the terms and conditions. Note: On new devices, the app icon may appear green.
iPhone	Open the phone app. Tap Voicemail located in the lower right of the screen. Tap Set Up Now. Note: If you are switching to an iPhone and already have voicemail set up, you will be directed to the automated voicemail system or you can dial *86 to complete the setup. Refer to Setting Up Your Cox Mobile VoiceMail for detailed instructions.

When using visual voicemail, refer to the following table.

Device OS	Actions
Android	Tap the voicemail app. Locate the three dots in the top-right corner, then tap to open Settings. Tap Voicemail Greeting. Select one of the options provided. Default: To use a prerecorded greeting Name: To record your name only. Custom: To record your personal greeting.
iPhone	Open the phone app. Tap Voicemail located in the lower right of the screen. View the list of voicemails and play, delete, or manage them in any order. A transcript displays for the first 45 seconds of each message.

Note: If you need to set up, change voicemail greeting, or reset the password, refer to Navigating Your Cox Mobile Voicemail.

Perform the following steps to troubleshoot issues with visual voicemail.

Turn your phone off and on. This often resolves temporary issues.
Ensure Call Forwarding is not active on your device.
Based on your device, open voicemail or the voicemail app. Refer to Cox Mobile Devices to assist in locating voicemail or for Samsung devices, ensure you have a voicemail app downloaded.
For Android and Windows phones, reset the voicemail app by performing the following actions.
1. Locate the voicemail app.
2. Select the app and in the settings, tap Force Stop, tap Storage, then tap Clear Data.
3. Close and reopen the voicemail app.
4. Retry visual voicemail to see if the issue is resolved.
For additional support, refer to the following options.
- If you subscribe to Cox Mobile Protection Plan, then contact Asurion for additional support.
  - For online support, refer to https://asurion.com/coxmobilesupport.
  - For telephone support, contact 1-888-275-5108 between 7 a.m. and 11 p.m. CT.
- If you do not subscribe to Cox Mobile Protection Plan, then you will need to refer to a local mobile repair or support center as visual voicemail is supported by a third party app and is not part of Cox Communications.