Managing Profile and Contact Information Using the Cox App

Solution

To manage your profile and contact information on the Cox App, use the following steps.

Tap on the Cox App on your device.

Note: If you do not have the Cox App, download it from Google Play or App Store.

Locate and tap the ACCOUNT icon at the bottom menu.

Image of Cox App bottom menu with Account highlighted

Tap Profile & Contact.

Image of Account option page

From the Profile and Contact window, select the option you want to edit.

Option	Description	Actions
Profile	The Profile section displays the following information. User ID Name Nickname Service Address Note: If changing your service address, tap Move My Service to initiate a transfer request.	Tap Edit. Enter the desired nickname into the field. In the upper right-hand corner, tap Done. Note: Only the nickname can be edited for this option.
Contact Email(s)	The Contact Email(s) displays the following information. Primary email Alternate email	To access the edit window, tap Edit or Add Email Address. Tap the desired field to edit. Enter the email address into the field. In the upper right-hand corner, tap Done.
Contact Phone(s)	The Contact Phone(s) displays the contact numbers for the Cox account. Note: These numbers can be any valid phone number and do not have to be Cox subscribed numbers.	To access the edit window, tap Edit or Add Phone Number. Tap the desired field to edit. Enter the contact number. In the upper right-hand corner, tap Done.
Manage Account Status	If you're looking to delete your account and cancel your services, please message us.	Tap Message Us to open a chat window to initiate a cancellation request.

Solution