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Managing Parental Control Locks With Contour

Solution

Temporarily Unlock Parental Controls

Turn all parental controls off temporarily when setting locking status. If Parental Control is set to Off / Relock, it remains off until the cable box power is turned off and on, or if there is no activity for five hours. After that, Parental Controls automatically relock, or turn back on.

  1. Press the SETTINGS button on the remote.
  2. Press the UP or DOWN arrow on the remote to highlight the Parental Control option.
  3. Press SELECT or the RIGHT arrow on the remote.
  4. Use the UP or DOWN arrow to highlight Locking Status.
  5. Press SELECT to access temporary locking options.

Locking or Unlocking Parental Control Features

By locking or unlocking Parental Control features you can selectively block or lock certain functions and specific programming from displaying. Before you set the specific features that are included in locking, turn on the Locking feature.

  1. Press MENU to open the Settings Menu.
  2. Use the UP or DOWN arrow to highlight Parental Locks.
  3. Press the RIGHT arrow or SELECT button to edit the lock settings. Locking Status is highlighted.
  4. Press SELECT and use the UP or DOWN arrow to turn on.

Whenever a change to Locking Status or any of the Parental Controls, a message displays asking for the four-digit PIN.
 

Control Feature Details How to turn On or Off
Lock User Profile

Prevent household members from editing or deleting users.
 

Options:

  • Lock Add User
  • Lock Edit User
  • Lock Delete User
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Users and press SELECT.
  4. Use the UP or DOWN arrow to highlight the setting you want to change and press SELECT to activate the lock setting.
Lock Timeframe

Restrict access to programming that airs during certain times of day for up to four different dates / times.
 

Notes: Set up repeating timeframe restrictions based off of start and end times.

  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Use the UP or DOWN arrow to highlight Lock Time.
  3. Press the RIGHT arrow or SELECT button.
  4. Use the UP and DOWN arrows to schedule dates and times that you want to lock and press SELECT.
  5. Use the UP or DOWN arrows to select additional timeframes and press SELECT to lock each additional one.
Block Titles Hide title and descriptions of programs that have been locked or titles and descriptions that may include suggestive or inappropriate language.
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Block Titles.
  4. Press the RIGHT arrow or SELECT button.
  5. Use the UP and DOWN arrows to choose a program rating level and press SELECT to block titles and descriptions for programs at that rating and higher.
    OR
    Highlight All Locked Programs to block titles of all locked programs and press SELECT.
Lock Recordings

Require a Parental Control PIN to delete or cancel a recording.
 

Note: Deleting or canceling recordings removes or cancels all associated recording information, not for a specific day or time.

  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Recordings and press SELECT.
  4. Use the UP or DOWN arrow to highlight Prevent Deletion and press SELECT. A checkmark displays to confirm the selection.
  5. Use the UP or DOWN arrow to highlight Prevent Cancellation and press SELECT. A checkmark displays to confirm the selection.
Lock Ratings

Options:

  • Clear All
  • N/A – No rating provided
  • TV-Y
  • TV-Y7 (CHILDREN 7 AND UNDER)
  • NR (GENERAL) – not rated by programmer
  • G / TV-G
  • TV-MA
  • R
  • NC-17
  • NR(ADULT)
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Ratings and press SELECT.
  4. Highlight the rating option you want to lock using the UP and DOWN arrows.
  5. Press SELECT to turn the lock ON or OFF.
     
    Note: When the lock is turned on, a lock icon displays next to the locked rating. The lock also automatically locks the ratings above the selected rating.
     
  6. Use the UP or DOWN arrow to select additional ratings. Press SELECT to lock each additional rating.
Lock Purchases Restrict who can order On DEMAND and Pay-Per-View programming by requiring the use of the Purchase PIN.
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Purchases and press SELECT.
  4. Use the UP or DOWN arrow to highlight Yes and press SELECT.
Lock Services

Control access to Adult On DEMAND and Adult On DEMAND programming by requiring the use of the Parental Control PIN.
 

Notes:

  • Adult Content – All pay channels or programs that are Rated Adult.
  • On DEMAND – When accessing it, prompts for a PIN.
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Services and press SELECT.
  4. Use the UP or DOWN arrow to select the service you wish to lock.
  5. Press SELECT to lock the service.
Lock Individual Channels Lock channels one at a time.

To use channel locking;

  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Channel. Press the RIGHT arrow or SELECT button.
  4. Use the UP and DOWN arrow to highlight channels that you want to block.
    Note: You can enter the channel number using the number (0-9) keys.
  5. Press SELECT to lock that channel.
  6. Use the UP or DOWN arrow to select additional channels. Press SELECT to lock each additional channel.

To use channel unlocking;

  1. In the Program Guide, press SELECT on the channel you want to watch. If the channel is locked, the following message displays: Viewing is blocked due to Parental Control.
  2. Press SELECT, then press the UP or DOWN arrow to highlight Unlock This Channel Only.
  3. Press SELECT, and enter your PIN.
    Result: A confirmation screen displays stating: Lock is disabled for the channel.
Lock All Channels Lock all channels at one time, with the option to selectively unlock the channels you want.
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Press the UP or DOWN arrows to highlight Lock Channels.
  4. Press the A button to lock all channels.
  5. Use the UP or DOWN arrows to choose a channel to unlock.
  6. Press SELECT to unlock each individual channel.
Lock Content Advisories

Restrict access to movies and television programs that contain specific types of content.
 

Options:

  • Clear All
  • Violence (V)
  • Fantasy (minimal, moderate, Intense, graphic)
  • Sexual Situations (S) (implied, intense, explicit activity)
  • Suggestive Dialog (D) (mild, some, intensely suggestive)
  • Adult Language (L) (infrequent coarse, strong coarse, crude indecent)

Note: When activated, the locking Icon displays; however, this does not lock options outside of the selected section. For example, locking Adult Language does not lock implied Sexual situations.

  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Content. Press the RIGHT arrow or SELECT button.
  4. Use the UP and DOWN arrows to highlight a content advisory that you want to block. Press SELECT to lock that option.
  5. Use the UP or DOWN arrow to select additional content advisories. Press SELECT to lock each additional one.

 

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