Managing Messages in Cox Email

There are several features in Cox Email to help you send and receive messages. This quick reference guide explains what they are and how to use them. After signing in, your Inbox displays. Choose one of the following options to learn more.

• Viewing, Composing, and Sending Email
• Searching for Email
• Deleting Email
• Viewing and Saving Attachments
• Sorting Email
• Moving and Copying Email
• Viewing the Email Source
• Printing an Email
• Saving an Email
• Emptying the Trash Folder
• Archiving Email
• Checking Mail Quota
• Blocking Senders

Viewing, Composing, and Sending Email 

See the steps below to view, compose and send an email message, and to reply to and forward an email message.
 

Viewing a Message

1. Click the Inbox icon to view your email.
   
   
   
   Note: The folders display in the folder tree on the left-hand column. By default, the Inbox is selected. You can click any folder to view email in that folder. 
    
2. Locate and click on an email to view it. The content of the email displays in the area on the right by default.
3. To change the Inbox layout, click the Settings icon, in the Layout section, click to select Vertical, Horizontal, or List.
   
   
    
4. To add checkboxes next to each email in your inbox, click the Settings icon and click to select Checkboxes.
   
   

Composing and Sending a Message

1. Click New email.
   
   
   
   Result: The New email window displays.
    
2. In the To field, enter the email address to which you want to send the email message. For example, anyone@cox.net. The To field automatically adds the email address if you enter the name of a contact that is already saved to your address book.
   
   Note: You can also enter email addresses in the Copy (CC) and Blind copy (BCC) fields.
    
3. Press Enter.
   
   Note: To add additional email addresses, repeat steps 2 and 3.
    
4. In the Subject field, enter the subject of the email message.
5. Compose your message in the text entry field.
6. Click the Options icon that resembles three dots.
7. to select the message priority or attach a vCard.
8. Click Attachments to add an attachment to the message.
   
   Note: You may also drag and drop an attachment from your device into the editor.
    
9. Click Send to send the message.
   
   Notes:
   • In the Options menu, click Save draft and close to save a draft of your email message without sending.
   • If you exit Cox Email while composing an email, it is automatically saved in your Drafts folder. 
   • Click the X in the top right-hand corner to delete the email message.

Creating Email Templates

To save a new email template that you can use as a starting point for emails in the future, use the following steps.

1. Click New email.
2. From the New email window, complete the following fields as needed for your new email template.
   • To, CC, or BCC fields
   • Subject line
   • Message body
   • Options such as priority or adding a vCard
   • Attachments
3. Click Options and select Save draft and close.
4. From your Inbox, click on the Drafts folder.
5. Place a check in the box next to your new saved draft.
6. Click the More actions icon that resembles three dots.
7. From the drop-down menu, select Edit.
   
   Result: A copy of the selected email draft is created and opens in a New email window for you to edit and send as needed.

Replying to a Message

1. Select the email to which you are replying.
2. You have the following options when replying.
   • Click the Reply to Sender icon to reply only to the sender, a New email window displays.
   • Click the Reply All icon to reply to all recipients, a New email window displays.
3. Compose your message in the text entry field.
4. Click Options to select the message priority, attach a vCard, or Request read receipt.
5. Click Attachments to add an attachment to the message. You can also drag and drop an attachment from your device into the editor.
6. Click Send to send the message.
   
   Notes:
   • Click Save to save a draft of your email message without sending it.
   • Click Discard to delete the email message.

Forwarding a Message

1. Select the email you are forwarding.
2. Click the Forward icon.
3. In the To field, enter the email address to which you want to send the email message. For example, anyone@cox.net.
   
   Note: You can also enter email addresses in the CC and BCC fields.
    
4. Press Enter.
   
   Note: To add additional email addresses, repeat steps 2 and 3.
    
5. Compose your message in the text entry field.
   
   Note: The original message displays in the message body. You can edit this message.
    
6. Click Options to select the message priority or attach a vCard.
7. Click Attachments to add an attachment to the message. You can also drag and drop an attachment from your device into the editor.
8. Click Send to send the message.
   
   Notes:
   • Click Save to save a draft of your email message without sending it.
   • Click Discard to delete the email message.

Searching for Email 

Learn how to search for email.

1. In the Search mail field, enter a search term.
2. Press Enter.

Deleting Email 

Learn how to delete an email message.
 

Deleting a Single Message

1. Click on the email that you want to delete.
2. Click on the Trash icon in the top right-hand side of the email.

Deleting Multiple Messages

Follow the steps below to delete multiple email messages using the Control key.

1. Hold the Control key.
2. Click on the first email you want to delete.
3. Click on each individual email you want to delete.
4. Once all are selected, click the trash can icon.

Follow the steps below to delete multiple email messages by using the Shift key.

1. Click on the first email you want to delete.
2. Hold the Shift key.
3. Click on the last email you want to delete, it will select them all.
4. Click the trash can icon.

Follow the steps below to delete all messages in your inbox.

1. Click on the Actions for Inbox icon that resembles three dots.
2. From the drop-down menu, select Delete all messages.
   
   
    
3. From the Delete all messages confirmation box, click Empty folder.

Viewing and Saving Attachments 

Learn how to view and save a file attached to your email message.
 

Viewing an Attachment

1. Select the email that contains the attachment.
   
   Note: Email messages with attachments show an attachments icon to the left of the subject line in your Inbox.
    
2. Use one of the following options to see the attachment list.
   • Click View to see a slideshow of one or more attachments.
   • Click the arrow to the left of the paperclip, then click on the single attachment you want to view.
     
     Note: Some file types are not able to be previewed at this time. Refer to Saving an Attachment below.

Saving an Attachment

1. Select the email that contains the attachment.
2. Use one of the following options to download one or more attachments.
   • Click Download to download all attachments into a Zip file.
   • Click the arrow to the left of the paperclip, then click on the single attachment you want to save.
     
     Result: A window to save the attachment displays or the file downloads automatically to your Downloads folder on your computer.
      
3. If applicable, click Save File and then click OK.

Sorting Email 

Learn how to sort your email messages in your folders.

1. Click on the Sort by icon at the top of your email message list.
2. Select one of the following fields to sort your emails.
   • Date
   • From
   • Label
   • Subject
   • Size
   • Ascending
   • Descending
   • Unread only

Moving and Copying Email 

Learn how to move and copy email messages to another folder.
 

Moving an Email

1. Select the email that you want to move.
2. Click the More actions icon that resembles three dots.
3. From the drop-down menu, click Move.
   
   Result: The Move window displays.
    
4. Click the folder to which you are moving the email or click Create Folder, and then click Move.
   
   Result: The email is moved to your selected folder.
    

Copying an Email

1. Select the email that you want to copy.
2. Click the More actions icon that resembles three dots.
3. From the drop-down menu, click Copy.
   
   Result: The Copy window displays.
    
4. Click on the folder to which you are moving the email or click Create Folder, and then click Copy.

Viewing the Email Source 

Learn how to view the email source for email messages. The email source contains all the contents of an email message and includes the email header data.

1. Select the email of which you want to view the source.
2. Click the More actions icon that resembles three dots.
3. From the drop-down menu, click View source.
   
   Result: The Mail source window displays.
    
4. Click Close.

Printing Email 

Learn how to print email messages.

1. Select the email you want to print.
2. Click the More actions icon that resembles three dots.
3. From the drop-down menu, click Print.
   
   Result: The Print window displays.
    
4. Click OK.

Saving Email 

Learn how to save an email message as a text file. The text file is saved with the file extension .eml.

1. Select the email you want to save.
2. Click the More actions icon that resembles three dots.
3. Click Save as file.

Emptying the Trash Folder 

Learn how to empty the Trash folder.

1. On the left side of the window, click on Trash.
2. From the Trash folder, click on the Actions for Trash icon that resembles three dots.
3. From the drop-down menu, click Empty trash.
   
   Note: If the Trash folder displays email after clicking Empty trash, click Empty trash multiple times to clear the folder.

Archiving Email 

Learn how to move an email message into an archive folder.

1. Select the email you want to archive.
2. Click the Archive icon that resembles a file folder storage box.
3. To view the email in the Archive folder, click on the Archive folder.
   
   
    
4. Click on the folder titled with the year that email was sent.
   
   
   
   Note: Archiving email automatically creates new folders in your folder tree depending on when the email was sent. For example, an email sent to you in March 2017 would be moved to a 2017 folder automatically. You can add, edit, or delete folders in your Archive as needed.

Checking Mail Quota 

Use the sample image below to see where your email storage capacity displays when you access your inbox from your desktop computer.

Note: Mobile device browsers do not display mail quota information.

Blocking Senders 

Learn how to block a sender from sending you email.

1. Select an email from the sender you want to block.
2. Click the More actions icon that resembles three dots.
3. Click Add sender to Blocklist.