• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

    Already a Cox Residential customer?

    Looking for Business service? Go to Cox Business

support site section

Support

Managing Hiya on a Cox Mobile Samsung Devices

Solution

Hiya is an automated detection service that prevents calls suspected of spam.

  • Hiya is preinstalled on all Samsung devices.
  • A customer can block or report a number from their device.
  • Some calls may not be blocked and will still get through.
  • The caller ID may display Wireless Caller. These calls are not typically spam or fraudulent callers.

Identifying Incoming Calls

Hiya uses the caller ID to notify customers when a call is suspected of a Scam, Fraud, or Suspected Spam.
 

Caller ID DisplayDetails
Scam or FraudHiya has identified the caller as a Scam or Fraud.
Suspected Spam

Hiya is unable to determine the call type and has identified it as a possible scam or fraudulent call.
 

Note: Occasionally a call may come through as spammers are always coming up with new ways to avoid being identified. These calls are typically flagged as Spam.

Block and Report a Number

You can take additional action by blocking and reporting a number.
 

Available OptionsDetails
Block NumberThe number is added to a list of blocked callers.
  • Blocked callers can leave a voicemail. 
  • Calls are not blocked during active phone calls. 
  •  The option to Report Number is displayed when a number is blocked.
Report NumberHiya collects the information via a form that displays when reporting a number.

Managing Hiya

Use the following information to manage Hiya on the device.

  1. Tap the Phone app.
  2. Tap the options icon represented by three dots and then tap Settings.
  3. Tap Caller ID and Spam Protection.
  4. Tap the switch to On or Off.

Search for More Articles

© 1998 - 2024 Cox Communications, Inc.