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Managing Cox Support Forums Posts


Use the steps below to create, reply, and edit a post on the Cox Support Forums. For instructions on how access Cox Support Forums pages and posts, see the Using Cox Support Forums.


Creating a New Post

Access the appropriate forum and click the Ask a Question button.

Image of Forum page highlighting Ask a Question

Result: The Create/Edit Post page displays.


Enter the following information.

  • In the Subject field, enter your question or a title for your post.
  • In the Description area, enter a detailed explanation of the issue you are experiencing or the subject you want to discuss.

Note: Use the text formatting tools at the top of the Description area to add bold or italicized text, emoticons, images, and other formatting to your post.

Image of Create/Edit Post page


To add a tag to this post to make it easier for people to find when searching, perform the following steps.

  1. Click Select Tags.
  2. Select the check box(es) of the tag(s) you want to attach to the post.
  3. Click OK.

To be emailed any replies to this post, check the Email me replies to this post box.

When you are finished composing your topic of discussion, click the Post button.

Result: Your message posts to the forum.

Replying to a Post

After reading a post, you may want to reply with an answer, follow-up question, or comment. You can also comment on someone else's reply. Use the steps below to reply to a post.


Open a post.


At the bottom of the post, enter your reply in the provided text area of the Reply to Post section, then click Add Reply.

Image of example post, highlighting Reply to Post section

Result: Your response is added under the post.

Editing a Post

You can edit a post you created at any time by clicking the Edit link.

Image of Edit link

Result: The Edit Internet Forum Post page displays. In addition to editing the body of your forum post, you can also edit the post's title and tags.

Image of Edit Forum Post window

Additional Options

In addition to creating posts, you also have the ability to interact with what you and others post in the Cox Support Forums.

Selecting an Answer 

If you create a topic, you can mark the reply that you think best answers your question.

To select an answer to a topic you created, use the following steps.

  1. Open the topic you created and scroll down to view the replies.
  2. Locate the reply that best answers the issue you posted about.
  3. At the bottom of the reply, click Approve this answer. The reply now displays a The Answer icon to indicate that the author of the topic identified this response as the best or most helpful.

Image of Support Forum page

Adding a Post to Your Favorites

If you find an interesting topic of discussion and want to bookmark it to easily find again, you can add it to your favorites.

To add a post to your favorites, use the following steps.

  1. Open the topic of discussion you want to add to your favorites.
  2. Click Add to favorites.

Image of Support Forum page

Note: You can also subscribe to the RSS feed of any post by clicking the Get this RSS feed link.

Accessing Favorite Posts

To access posts you have flagged as favorites, use the following steps.

  1. From any page, access your profile by clicking your forum name.
    Image of Support Forum page, highlighting Forum name
  2. On your profile, click the Favorites tab. Any posts that you have saved to favorites are shown here. Click the post you wish to remove.
    Image of Support Forums Favorites tab
  3. Click the Remove post from favorites link at the top right of the page.

    Result: The post is removed from your favorites.
    Image of Removing post from favorites link

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