Use the following information to manage, change, and view your mobile plan, data usage, talk, and SMS or Text usage for a Cox Mobile line.
Use the following information to manage, change, and view your mobile plan, data usage, talk, and SMS or Text usage for a Cox Mobile line.
On your mobile device open the Cox App, enter your User ID and Password, and then click Sign In.
Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.
Navigate to the Cox Mobile section of the home page, then tap the phone number you would like to manage.
On the Cox Mobile page, the following options are displayed.
Option | Description |
---|---|
Change Your Plan | To continue the steps for changing your data plan, refer to Changing Your Cox Mobile Service Online. |
Cox Mobile Welcome Guide | This option redirects you to the Cox Mobile Welcome Guide webpage. |
Cox Wifi Hotspots | This option redirects you to the Access Cox Hotspots webpage to locate a Cox Wifi Hotspot near you. |
Add a Line | This option redirects you to the Cox sales webpage to add a new Cox Mobile line of service. Note: You can have up to five lines on the same account. |
Device nickname | Displays the name or nickname assigned to the selected device. To change the name or nickname for your device, refer to Change a Line Nickname for Cox Mobile. |
Phone Number | Displays the mobile number assigned to the selected device. |
Usage Period | Displays the current usage cycle you are in and the remaining days in the cycle. |
Mobile Plan | Displays your subscribed data plan. |
Last Updated | Displays the last date your data was uploaded for this device. Note: The information does not display usage in the past six hours. |
Voice and Text | Displays the voice and text limits for your current plan. |
Data Usage Details | Tap to access the Data Usage screen to display the usage for your current cycle, or to select the History tab to view data usage for your past billing cycles. |
International Plans | Tap to access the International Plans screen to display the International Plan you subscribe to, or tap the link Add an International Plan to learn more. Note: To add the plan to your Cox Mobile service or amend your current plan see Chat With Us. |
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