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Managing Cox Mobile Using the Cox App

Solution

Use the following information to manage, change, and view your mobile plan, data usage, talk, and SMS or Text usage for a Cox Mobile line.

1

On your mobile device open the Cox App, enter your User ID and Password, and then click Sign In.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

2

Navigate to the Cox Mobile section of the home page, then tap the phone number you would like to manage.

Image of Cox App with Cox Mobile Number


3

On the Cox Mobile page, the following options are displayed.

OptionDescription
Change Your PlanTo continue the steps for changing your data plan, refer to Changing Your Cox Mobile Service Online.
Cox Mobile Welcome GuideThis option redirects you to the Cox Mobile Welcome Guide webpage.
Cox Wifi HotspotsThis option redirects you to the Access Cox Hotspots webpage to locate a Cox Wifi Hotspot near you.
Add a LineThis option redirects you to the Cox sales webpage to add a new Cox Mobile line of service.

Note: You can have up to five lines on the same account.
Device nicknameDisplays the name or nickname assigned to the selected device. To change the name or nickname for your device, refer to Change a Line Nickname for Cox Mobile. 
Phone NumberDisplays the mobile number assigned to the selected device.
Usage PeriodDisplays the current usage cycle you are in and the remaining days in the cycle.
Mobile PlanDisplays your subscribed data plan.
Last UpdatedDisplays the last date your data was uploaded for this device.

Note: The information does not display usage in the past six hours.
Voice and TextDisplays the voice and text limits for your current plan.
Data Usage DetailsTap to access the Data Usage screen to display the usage for your current cycle, or to select the History tab to view data usage for your past billing cycles.
International PlansTap to access the International Plans screen to display the International Plan you subscribe to, or tap the link Add an International Plan to learn more.

Note: To add the plan to your Cox Mobile service or amend your current plan see Chat With Us.


image of cox app mobile display

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