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Managing Cox Mobile Online

Solution

Use the following information to manage, change, and view your mobile plan, data usage, talk, and SMS or Text usage for a Cox Mobile line.

1

Go to My Account, enter your User ID and Password, and then click Sign In.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

2

Scroll down to the Manage your services & equipment section and click the Mobile icon.

Image of manage your services menu

3

On the Mobile Account page, under the Lines section, look for the mobile phone number you would like to update and click the Manage line link.

Image of online mobile line with manage line to select

4

On the Device overview page, located in the Mobile plan section, click View usage details.

Image of Data plan section with view usage details highlighted

5

In the Usage History window, select one of the three tabs to view specific information or make changes to your Cox Mobile service.

Usage TabDescriptionDetails
Current Usage

The Data displays the following options.

  • Current usage cycle, data, and data used.
  • Change your Mobile plan.
  • Change your International plan.

    Note: To continue the steps for changing your data plan, refer to Changing Your Cox Mobile Service Online.

The following options are available in the Data section.

  • In the Mobile plan, select Change to allow you to modify between Pay As You Gig and Gig Unlimited. If you wish to change your mobile plan, then select the desired plan and click Save Changes.

    Image of mobile plan change options

  • In the International plan, contact us to make changes to your International plan.
The Minutes display the inbound and outbound mobile calls and the total minutes used.

Use the following to help filter your search.

  • The Line drop-down allows you to set which mobile device you want to view.
  • The Type drop-down allows you to set the following options.
    • All
    • Domestic
    • International
  • The Bill cycle drop-down allows you to set which bill you want to view.
  • The Show drop-down sets the number of entries listed in the view.

Image of status filter

The SMS displays the total SMS messages sent or received.

Use the following to help filter your search.

  • The Line drop-down allows you to set which mobile device you want to view.
  • The Type drop-down allows you to set the following options.
    • All
    • SMS
    • MMS
  • The Bill cycle drop-down allows you to set which bill you want to view.
  • The Show drop-down sets the number of entries listed in the view.
Image of status filterCaption


DailyDisplays the daily usage over a 30-day period.

Note: The information does not display usage in the past six hours.		N/A
MonthlyDisplays the monthly usage over a 3-month period.

Note: The information does not display usage in the past six hours.		N/A


Image of usage history

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