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Making Your Payment in the Cox App

Solution

To pay your bill in the Cox app using your smart phone or other mobile device, follow the steps below.

1

To access the Cox app, complete the following steps.

  1. Download the Cox app from your app store.
  2. Sign in using your Cox User ID and Password.
2

From the Home screen, tap BILLING.

image of the Cox app home page highlighiting the Billing link

3

From the Billing screen, tap the Make a Payment button.

image of the Cox app Make a Payment button

4

From the Make a Payment screen, complete the following steps.

  1. Verify the Select Amount field shows the amount you wish to pay.
    • If correct, then continue to next step.
    • If you are paying a different amount, then tap the Select Amount field.
      • Tap Other and enter the amount you are paying.
      • Tap Done.  
  2. Tap the Payment Method field.
    • If your payment method is listed, then select the method and continue to next step.
    • If the card or checking account is not listed, then use the table below to add the payment information.

      If paying by... Then...
      Checking or savings
      1. Under Add Payment Method, tap Bank Account.
      2. Enter the following information.
        • Name on the account
        • Your routing number and your account number
        • Re-enter account number
        • Using the drop-down menu, select Account Type
      Debit or credit card
      1. Under Add Payment Method, tap Credit/Debit Card.
      2. Enter the following information.
        • Name on card
        • Card number and expiration date
        • Card Verification Value (CVV) number located on your credit or debit card as follows.
          • Visa, MasterCard, and Discover cards - three-digit code located on the back of the card
          • American Express card - four-digit code located on the front of the card above the last four digits of the card number
        • Five-digit zip code of the account holder's address

      Note: If you would like to save your payment method, put a check in the Save Method of Payment box. You can choose to use this saved method each time you return to make a payment.

  3. Tap the Continue button.
5

To schedule your payment, complete the following steps.

  1. Tap the Payment Date field.
  2. Select the date that you would like to make the payment.

    Note: If you select a date that is past the due date, late fee charges may apply.

  3. Tap the Continue button.

    image of the cox app payment select date screen
6

Complete the payment by tapping the Agree & Submit button.

Result: A Confirmation screen displays showing the payment details.

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