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Making a One-Time Payment Online

Solution

Use the following information to schedule or make a one-time payment from your My Account profile on Cox.com. To make a payment from the Cox app, see Making Your Payment in the Cox App.

Account Access

You must be signed in to your My Account profile to make a payment. For information about your My Account permissions, see Understanding Digital Identities and Account Types

Making a Payment

Use the following information to make your payment.

1

From the Cox.com homepage, click Sign In My Account.

2

Enter your primary User ID and Password.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

3

Under the Billing section, click the Make a payment button.
 

example image of billing section

4

From the Payment amount field, click one of the following fields.

  • The Total balance due field to pay the current account balance.
  • The Different amount field to pay a specific amount.
     
    example image of payment amount field
5

From Payment date, click one of the following fields. The available options may differ based on your account status.

  • The Today field to make the payment same day.
  • The Other date field to schedule the payment for a specific day.
     
    example image of payment date fields
     
    Note
    : The displayed account balance is updated on the specified payment date.
6

From Payment method, choose your method of payment. For details on the required information needed to enter a payment, see Acceptable Method of Payments.

  1. Click one of the following fields and enter the required information.
    • An existing method of payment.
    • Add a new payment method.

      example image of payment method 

  2. Click Submit.
7

Complete the transaction.

  1. Review your one-time payment details and ensure all your information is correct.
  2. Under Terms and Conditions, read the terms and then put a check in the box next to I have read and agree to the One-Time Payment Terms of Service.
  3. Click Submit.

    Results: A printable Payment Success confirmation page displays.
8

Review the following information about your one-time payment.

  • A confirmation notification is sent to the primary or provided email address.
  • View your payment status from the View Bill and Recent Activity tabs.
    • The Today option updates the Recent Activity tab the next day.
    • A payment scheduled for a future date is listed on the Recent Activity tab.
  • You can cancel and resubmit a payment using a different payment method at any time except 24 hours prior to the scheduled payment date.

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