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Making a One-Time Payment Online


Use the following information to schedule or make a one-time payment from your My Account profile on Cox.com. To make a payment from the Cox app, see Making Your Payment in the Cox App.

Account Access

You must sign in to your My Account profile to make a payment. For information about your My Account permissions, see Understanding Digital Identities and Account Types.

Making a Payment

Use the following information to make your payment.


From the Cox.com homepage, click Sign In My Account.


Enter your primary User ID and Password.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.


From the Billing section, click the Make a payment button.

Image of My Account Payment Button


From the Payment amount section, complete the following steps.

  1. If you have more than one statement type, click on the View drop-down menu to select the statement to pay.

    Image of Payment Amount View Dropdown Menu
  2. Click one of the following payment amount fields.
    • Total balance due to pay the current account balance.
    • Different amount to enter a specific amount.
    Image of My Account Payment Amount

From Payment date, click one of the following fields. The available options may differ based on your account status.

Note: If All Statements is selected, the payment must be made Today you cannot select Other date.

  • The Today field to make the payment same day.
  • The Other date field to schedule the payment for a specific day.

Image of My Account Payment Date

Note: The displayed account balance is updated on the specified payment date.


From Payment method, choose your method of payment. For details on the required information needed to enter a payment, see Acceptable Method of Payments.

  1. Click one of the following fields and enter the required information.
    • An existing method of payment.
    • Add a new payment method.

      example image of payment method

  2. Click Submit.

Complete the transaction.

  1. Review your one-time payment details and ensure all your information is correct.
  2. From the Billing options section, you may choose to enroll in EasyPay and paperless billing by clicking the checkboxes.

    Image of My Account Billing Options
  3. Under Terms and Conditions, read the terms and then click to check the box next to I have read and agree to the One-Time Payment Terms of Service.
  4. Click Submit.

    Results: A printable Payment Success confirmation page displays.

Review the following information about your one-time payment.

  • A confirmation notification is sent to the primary or provided email address.
  • View your payment status from the View Bill and Recent Activity tabs.
    • The Today option updates the Recent Activity tab the next day.
    • A payment scheduled for a future date is listed on the Recent Activity tab.
  • You can cancel and resubmit a payment using a different payment method at any time except 24 hours prior to the scheduled payment date.

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