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Making a One-Time Payment Online

Solution

You can schedule or make a one-time payment on Cox.com using several payment options. Follow the steps below to make a payment using your checking, savings, debit, or credit card information.
 

For information on using your smart phone or other mobile device to make a payment, refer to Pay with the Cox App.
 

For security reasons, only the primary account holder can view billing details, statements, and account history. If the account holder has listed you on the account as an authorized user, and gives you full access to the account, then you can make a payment as well as view billing details, statements, or account history.

1

From the Cox.com homepage, click Sign In My Account.

2

Enter your primary User ID and Password.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

3

Under the Billing section, click the Make a payment button.
 

Image of MyAccount, Make a payment link

4

Complete the following steps to enter your payment information.

  1. Select the amount you would like to pay. You can pay the total due or a specific amount.
  2. Choose your Payment Method.

    Payment Method Enter
    Checking or savings
    • Your routing number and your account number
    • Five-digit zip code of the cardholder's address
    Debit or credit
    • Name on card
    • Card number and expiration date
    • Card Verification Value (CVV) code located on your credit or debit card as follows.
      • Visa, MasterCard, and Discover cards - three-digit code located on the back of the card
      • American Express card - four-digit code located on the front of the card above the last four digits of the card number
    • Five-digit zip code of the cardholder's address
  3. If you have a payment method already saved on your account, select Use a payment method you've already saved on your account then select from the dropdown menu.
5

To schedule your payment, complete the following steps.

  1. Click on either to Pay Today or Pay On and use the calendar to select a future date.
  2. If you do not have a preferred email address on file, enter one now.
     

    Note: If you do not enter an email address you are directed to print your confirmation page because Cox cannot send you a confirmation email.
     

  3. Click Continue.
     

    Result: The Review Detail and Submit Payment page displays.

6

Review your one-time payment details and complete the following steps to ensure all your information is correct.

  1. Under Terms and Conditions, read the terms and then put a check in the box next to I have read and agree to the One-Time Payment Terms of Service.
  2. Click Submit.

    Result: The Payment Success page displays.

    Notes:
    • If you have an email address on file or you entered one, you receive an email confirmation that the payment was received. If you did not, you must print the confirmation page.
    • Your balance due is updated on the payment date you selected.
    • The View Bill and Recent Activity tabs are updated.
    • The Pay Today option updates the Recent Activity tab the next day.
    • A payment scheduled for a future date is listed on the Recent Activity tab.
    • You can cancel and resubmit the payment using a different payment method at any time except 24 hours prior to the scheduled payment date.

Pay With the Cox App 

To pay your bill using your smart phone or other mobile device, follow the steps below.

1

To get started, complete the following.

  1. Download the Cox app from your app store.
  2. Sign in using your Cox User ID and Password.
2

Enter your payment information as follows.

  1. From the Home screen, tap BILLING.

    image of the Cox app home page highlighiting the Billing link

  2. Tap the MAKE A PAYMENT button.

    image of the Cox app Make a Payment button

3

From the Make a One-Time Payment screen, complete the following steps.

  1. Verify the Select Amount field shows the amount you wish to pay.
    • If correct, then continue to next step.
    • If you are making a differetnt payment, tap the Select Amount field to enter the amount you are paying.
  2. Tap the Payment Method field. If the card or checking account is not listed, use the table below to add the payment information.

    If paying by... Then...
    Checking or savings
    1. Under Add Payment Method, tap Bank Account.
    2. Enter the following information.
      • Name on the account
      • Your routing number and your account number
      • Account type
    Debit or credit card
    1. Under Add Payment Method, tap Credit/Debit Card.
    2. Enter the following information.
      • Name on card
      • Card number and expiration date
      • Card Verification Value (CVV) code located on your credit or debit card as follows.
        • Visa, MasterCard, and Discover cards - three-digit code located on the back of the card
        • American Express card - four-digit code located on the front of the card above the last four digits of the card number
      • Five-digit zip code of the account holder's address

    Note: If you would like to save your payment method, put a check in the Save Method of Payment box. You can choose to use this saved method each time you return to make a payment.

  3. Tap the Done button.
4

To schedule your payment, complete the following steps.

  1. Tap the Payment Date field.
  2. Select the date that you would like the payment to be made on.

    Note: If you select a date that is past the due date, late fee charges may apply.

  3. Tap the Continue button.

    image of the cox app payment select date screen
5

Complete the payment by tapping the AGREE & SUBMIT button.

Result: A Confirmation screen displays showing the payment details.

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