Troubleshooting
The lights indicate the current status of your device. To troubleshoot any connection problems, use the table below.
Modem Light | Status | Problem |
---|
Power | On | The modem is powered on. |
Off | No power; Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the Power ON/OFF button on the back of the modem to ensure it is turned on. |
Receive | Solid Blue | Multiple downstream channels are in use. |
Solid Green | One downstream channel is in use. |
Blinking | Scanning for downstream channels. Verify all cable connections and try resetting the modem. |
Send | Solid Blue | Multiple upstream channels are in use. |
Solid Green | One downstream channel is in use. |
Blinking Green | Scanning for an upstream channel. - Verify all cable connections and try resetting the modem. |
Off | No upstream channels are in use. - Verify all cable connections and try resetting the modem. |
Status | On | The modem is online. |
Blinking | The modem is registering a connection. |
Off | The modem is Offline. - Verify all cable connections and try resetting the modem. |
Ethernet | On | A device is connected to the Ethernet port. |
Blinking | Data is being transferred over the Ethernet connection. |
Off | No device is connected, or the device is disabled. Verify all cable connections and try resetting the modem. |
Manufacturer Resources
For more detailed technical information on the Linksys CM3024, use the User Guide (PDF).