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Keeping Your Cox Mobile or Cox Voice Number During Military Deployment

Solution

Cox Communications Inc., per HR3219, section 305A of The Servicemembers Civil Relief Act will hold a Cox Mobile and / or a Cox Voice home phone number on your behalf while you are deployed for military service and reinstate it upon your request when you return.

To qualify for the program as a Cox Communications customer, complete all of the following.

  • Supply proof of deployment for more than 90 days by supplying a copy of your Military Deployment Orders.
  • Clear any past-due debt to enroll in the program.
  • Have no fraud usage or service investigations in progress on your account.
  • Have no pending Digital Millennium Copyright Act (DMCA) Investigations in progress.

Refer to the following timelines.

  • Cox will hold your phone number for a minimum of 90 days and up to 39 months (3 years + 90 days).
  • You must contact Cox within 39 months from the effective date of your deployment to reactivate your number(s).
  • You must contact Cox to re-activate your phone number(s) within the 39-month period or your number(s) will be released and will not be available. A new number will need to be assigned.

Eligibility for this program is determined on a per-line basis. If only you are being deployed and eligible for this program, you may hold one Cox Mobile phone number and / or one Cox Voice home phone number as a part of this program, and any other lines on your account will remain active. If beneficiaries (such as family members) under your Cox Mobile and / or Cox Voice contract are accompanying you during your deployment, you also may suspend eligible lines associated with those beneficiaries as a part of this program.

Account Status and Billing

Once we confirm your eligibility, the following terms and conditions apply.

Cox Mobile Service

  • The phone number(s) specified will be placed in a Military Deployment status for up to 39 months.
  • Cox will not bill you for any Cox Mobile service fees associated with the service on a held line during the time you are on Military Deployment.

    Note: Your monthly billing will continue for any lines associated with your account that remain active during your military deployment period.

  • Cox Mobile Protection Plan payments will also be suspended for the time you are on Military Deployment. During this time, you will not be able to file any claims. The Plan can be reactivated at the end of the deployment period by following the directions set forth, below.
  • There will be no fees to hold or reactivate service for your Cox Mobile phone line in Military Deployment status.


Note
: Device payments through Citizens Pay are not eligible for suspension and payments must be continued per the terms of the financing agreement with Citizens Pay.
 

Cox Voice home phone service

  • The home phone number(s) specified will be placed in a Military Deployment status during the period of deployment up to 39 months.
  • There will be no fees to hold or reconnect the service for your Cox Voice home phone line in Military Deployment status.

Important: You must provide a valid email address that you will be able to access upon your return to verify access to your account.

How to Request Line Suspension for Military Deployment

Select one of the two options below to begin the enrollment process.

  • Complete the Military Deployment Form. Cox will review the request and provide confirmation of successful enrollment or request further information if needed based on the following time frames.
    • If submitted Monday through Friday, then a response is received within 24 hours.
    • If submitted on a Saturday or Sunday, then a response is received the next business day.

      Note: The submission of the form does not automatically confirm enrollment in the Military Deployment Program.

  • Contact Us to coordinate your request to hold your number(s) during your Military Deployment.

How to Reinstate Your Service

To avoid your number(s) being released, contact us within 39 months of your effective deployment date to coordinate the reinstatement of your phone number(s). You can take any of the following actions for lines placed in Military Deployment status.

  • You can reactivate your line(s) held in Military Deployment status and service by contacting Cox.
  • You can transfer your line(s) held in Military Deployment status at any time to another carrier. If you transfer the line(s), Cox service will be canceled on the specified line(s)
  • You can cancel service for your military suspended line(s). No Early Termination Fees will be assessed.

For any questions about your other Cox services, or to hold or reinstate your service, you can contact us or chat with Oliver to speak to a Cox Specialist.


Thank you for your service to our country and for being a Cox customer.

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