• Shopping Cart
  • Contact Us
  • Select a Location
    Select a Location

    Current Location:

    Let us know the location you'd like to browse.

    OR
  • View Cart

Joohong SL2810

 

Details

     

Modem Information

Cablem Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection

Not compatible with future speed increases

What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network. Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Essential

   

Front View

Front View

Click to enlarge.

The Joohong SL2810 is a DOCSIS 2.0 cable modem.

After the cable modem successfully registers on the network, the PWR, ACT, and USB or LAN indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

Back View

Click to enlarge.

 

The Joohong SL2810 has the following ports available on the back of the modem.

  • PWR - Connects the cable modem to the power adapter
  • USB - Connects to the USB port on your computer
  • LAN - Connects to the Ethernet port on your computer
  • CC - Connects to the cable wall outlet
     

MAC Address

MAC Address Label

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting


Ethernet Connection - Modem functioning correctly


USB Connection - Modem functioning correctly


Modem Looking for Cable Connection


The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
PWR Solid Green None
Off No power - Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
ACT Slow
Flashing
Searching for cable connection - Verify all cable connections and try resetting the modem.
Fast Flashing Modem Searching for cable connection - If this is a new modem or a replacement modem, you must contact Cox with your MAC address Click Here. If there are several MAC addresses on the modem, please use the “CM” MAC address.
Off No connection cable - >Verify all cable connections and try resetting the modem.
DAT Flashing Green None - transferring data
LAN Solid Green None - computer detected through an Ethernet connection
Off No Ethernet found - Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers.
USB Solid Green None - computer detected through USB connection
Off No USB found - Verify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers.

Search for More Articles

 
 

Need Immediate Help? Let's Chat.

Modal Id: content-cox-residential-corporate-pages-modals-support-call