#Internet Speed Test # Learn About Your Speed If you're a Panoramic Wifi customer, you can conveniently check the actual internet speed reaching your Cox Panoramic Wifi Gateway using the app. Other customers can use the HighSpeedInternet.com speed test below to measure the upload and download speeds to their device. ## Check Your Speed in the App Just download the Panoramic Wifi app to get started. From there, simply log in and select the WiFi tab. Tap "Troubleshoot" and then "Test your whole home network" to start a comprehensive test. It'll check for both outages and speeds. [Get it on Google Play](https://play.google.com/store/apps/details?id=com.cox.panowifi&hl=en_US) | [Download on the App Store](https://itunes.apple.com/us/app/cox-panoramic-wifi/id1419778819?mt=8) ## Check Your Device Speed Don't have a Panoramic Wifi gateway? You can run a speed test from HighSpeedInternet.com. Keep in mind, this test only measures speeds on the device you're using, not the network speed delivered to your modem. By running this test, you are allowing us to collect the download speed of your device. [Run a HighSpeedInternetTest.com test](https://www.highspeedinternet.com/tools/speed-test) ## Understanding Device Speeds ### Plan Speed Versus Device Speed It's important to differentiate between the speed of the internet connection to your home and the speed that reaches an individual device on your network. The internet speed test on Cox.com, like the one found at HighSpeedInternet.com, measures the speed reaching the device running the test—not the speed to your home. These test results are often lower than your plan speed due to various factors outside your internet provider's control. Panoramic Wifi customers can easily test the Cox Panoramic Wifi Gateway's actual internet speed to your home through the Panoramic Wifi app. ### Device Hardware Your computer or phone may not be capable of the fastest speed your plan offers. If you're using a wired connection, make sure you are using ethernet cable that can reach your top available speeds. For most speed plans, CAT6 ethernet cable is sufficient. But for speeds higher than 1Gbps, you will want to use CAT6a ethernet cable. ### Number of Connected Devices The more connected devices there are, the less speed there is to go around. Your network may slow down if there are a lot of smart devices being used simultaneously. ### Distance to Modem Place your modem (or gateway device) in a central location within your home or office to maximize coverage for all connected devices. ### Interference Objects like electronics, walls and doors can slow down your wifi speed if they're between you and your modem. --- ## Network Troubleshooting ### Connection Issues? With 24/7 automated assistance through SmartHelp, we'll show you how to get your service running smoothly. [Get SmartHelp](https://www.cox.com/coxapp/smarthelp) --- ## Speed Test FAQs ### How can I test the speed I am getting to my home? If you are a Panoramic Wifi Gateway customer, you can use the speed test tool in the [Panoramic Wifi App](https://www.cox.com/residential/internet/learn/panoramic-wifi-app.html) to easily test your gateway's actual internet speed to your home, plus, get tips for the best connection on all your devices. ### What is the Cox.com speed test and how does it work? The speed test on Cox.com uses testing from HighSpeedInternet.com, the largest internet comparison marketplace in the US. It starts by sending a signal from your device to an independently operated speed test server. First, the test records the amount of time it takes for your device to receive a reply from the server. Then, for ten seconds, the speed test transmits as much data as possible between the server and your device. The amount of transmitted data, known as throughput (also commonly called bandwidth), is used to calculate your download and upload speed measurement. ### How can I maximize the accuracy of my speed test results? A lot of things can negatively impact your results. To get a more accurate reading during your speed test, try the following: Wired connections can yield better results than over wifi, but we understand it can be inconvenient to connect directly to your modem or gateway. If you don't have a wired connection, run the test near your modem or router to make sure nothing is blocking your wifi signal. Because the speed to your home is shared across all your connected devices, too many devices on the same network can result in lower speed test results. While testing your speed, temporarily turn off any devices you may not need. This can help optimize the speed available to the device you're testing. Check that your modem and router are newer models that meet your internet service package's minimum requirements. [View our compatible modems](https://www.cox.com/residential/support/cox-certified-cable-modems.html) ### Can you guarantee my speed test results will be the same as the Internet Plan I subscribe to? It's important to differentiate between the speed of the Internet plan you subscribe to for your home and the speed that reaches an individual device within your home. If you are a Panoramic Wifi Gateway customer, you can use the speed test tool in the Panoramic Wifi app to easily test your gateway's actual internet speed to your home, plus, get tips for the best connection on all your devices. The Internet speed test from HighSpeedInternet.com measures the speed reaching the device running the test – not the plan speed to your home. These test results are often lower than your plan speed due to various factors outside your internet provider's control like the capability of your computer of phone, the internet browser you are using, the number of devices you have connected to your home wifi, the type of ethernet cable you are using if testing via a wired connection, the distance from your gateway/router if using a wireless connection, and more. --- ## Looking for More - **[Cox Panoramic Wifi](https://www.cox.com/residential/internet/wifi.html)** - Get wall-to-wall wifi coverage in your home. - **[Internet Speed Tips](https://www.cox.com/residential/internet/guides/internet-speed-guide.html)** - Improve your internet speed with these helpful tips. - **[Find Your Right Speed](https://www.cox.com/residential/internet/articles/what-internet-speed-do-i-need.html)** - Learn what speed you need for streaming music or TV, gaming, video calls & more. - **[Fixing Internet Connection Problems](https://www.cox.com/residential/support/fixing-internet-connection-problems.html)** - We've got quick solutions for your most common issues when trying to get online. - **[Panoramic Wifi Pods](https://www.cox.com/residential/internet/wifi/pods.html)** - Get the most out of our most Panoramic Wifi Gateway by adding wifi extenders around your home.