# Internet Support ## Browse helpful internet articles and videos ### Take control of your wifi Managing your home's wifi has never been easier. Quickly view, change, and share your network name and password on Cox.com or the Cox app. [Manage your wifi](https://www.cox.com/coxapp/mywifi) ## Popular internet tools - **[Device speed test](https://www.cox.com/residential/support/internet/speedtest.html)** - **[Data usage meter](https://www.cox.com/internettools/data-usage.html)** - **[SmartHelp modem reset](https://www.cox.com/resaccount/equipment.html)** - **[Improving your wifi](https://www.cox.com/residential/internet/guides/improving-wifi.html)** ## Internet support topics - **[Connection problems](https://www.cox.com/residential/support/internet/articles/connection-problems.html)** - **[Email](https://www.cox.com/residential/support/internet/articles/email.html)** - **[Features and guides](https://www.cox.com/residential/support/internet/articles/features-and-guides.html)** - **[Equipment](https://www.cox.com/residential/support/internet/articles/equipment.html)** - **[Security](https://www.cox.com/residential/support/internet/articles/security.html)** - **[Settings](https://www.cox.com/residential/support/internet/articles/settings.html)** - **[Tools](https://www.cox.com/residential/support/internet/articles/tools.html)** - **[Wifi support](https://www.cox.com/residential/support/internet/articles/wifi.html)** ## Read Internet DIY articles ### Using the Cox device speed test tool Learn about our speed test tool that measures latency, download, and upload speeds on the Cox network. [Read more](https://www.cox.com/residential/support/using-the-cox-internet-speed-test-tool.html) ### Activating a New Modem or Gateway Just got your new modem or gateway? Get all the help you need to set up your new equipment so that you can get online faster. [Read more](https://www.cox.com/residential/support/activating-a-new-modem-or-gateway.html) ### Improving your in-home Wifi network In today's wireless world, it is important to know how to optimize your in-home Wifi to achieve the best speeds and connectivity. [Read more](https://www.cox.com/residential/support/ways-to-improve-your-in-home-wifi-network.html) ### Get support for Panoramic Wifi Panoramic Wifi from Cox is a high speed internet experience designed to meet your needs by offering wall-to-wall wifi coverage, fast speeds, and support tools to manage your in-home WiFi networks. [Read more](https://www.cox.com/residential/support/panoramic-wifi.html) ### Learn about cyber security solutions Whatever your cybersecurity needs, we're here to help with a full range of solutions that are included with your services or easily added on. [Read more](https://www.cox.com/residential/internet/learn/cybersecurity-options.html) ### Troubleshoot slow internet speeds Follow a few steps to diagnose your slow internet speeds. [Read more](https://www.cox.com/residential/support/troubleshooting-slow-internet-speeds.html) ### Using Cox Hotspots with Panoramic Wifi This free feature for customers with a Cox Panoramic Wifi Gateway gives access to Cox Hotspots nationwide, saving you on cellular data usage by using your Cox login credentials. [Read more](https://www.cox.com/residential/support/cox-hotspots-with-panoramic-wifi.html) ### Get Advanced Security on the Panoramic Wifi App Advanced Security is a smarter, more personalized way to safeguard your home wifi network from the dangers that live on the web. [Read more](https://www.cox.com/residential/internet/learn/advanced-security.html) ## Internet support FAQs ### Troubleshooting Internet Issues ### Why isn't my Internet working? If you're having trouble connecting to the Internet, your first step should be [checking for an outage](https://www.cox.com/residential/support/outages.html). [Get more support](https://www.cox.com/residential/support/fixing-internet-connection-problems.html) ### How do I improve my wifi connection? A wired Ethernet connection always provides the fastest speeds. But in today's wireless world, it is important to know how to [improve your wifi](https://www.cox.com/residential/internet/guides/improving-wifi.html) to achieve the best speeds and connectivity. ### How do I test the speed of my smart devices? You can check your devices' connection speeds and explore steps you can take to improve performance [by running our speed test](https://www.cox.com/residential/support/internet/speedtest.html). If you're testing your computer, you'll get the most accurate results by using a wired (Ethernet) connection, turning off wifi, and closing all other programs on your computer. ### Can I get more Internet data? Yes. We offer two additional data plans beyond the monthly plan that's included in your service. [Learn more](https://www.cox.com/residential/support/unlimited-and-500-gb-additional-data-plans.html) ### Managing Your Wifi Network ### How do I manage my wifi network? Primary account holders can manage their home and guest networks through My Wifi at [www.cox.com/mywifi](https://www.cox.com/mywifi). [My Wifi support](https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html) ### How do I connect a new device to my wifi network? It's easy. [Just follow these steps](https://www.cox.com/residential/support/connecting-a-device-to-your-in-home-wifi-network.html). ### Can I connect my modem or router with an ethernet cable? Absolutely. [Here's how](https://www.cox.com/residential/support/connecting-a-router-and-a-modem-with-an-ethernet-connection.html). ### What are Cox Hotspots and how do I connect to them? Cox Hotspots are a network of 650,000 wifi hotspots nationwide—the largest in the nation—available with Cox Internet Preferred and higher plans. When you're near a hotspot, you can connect to them by searching for available networks using your smart devices. [Learn more](https://www.cox.com/residential/support/signing-in-to-cox-hotspots.html) ### Panoramic Wifi ### What is Panoramic Wifi? Panoramic Wifi from Cox is an innovative high speed Internet experience that offers fast, reliable speeds around your home and support tools to manage your home network. ### How do I get the Panoramic Wifi app? You can download the free Panoramic Wifi app through the [App Store](https://apps.apple.com/us/app/cox-app/id415894489) and [Google Play](https://play.google.com/store/apps/details?id=com.cox.android.mobileconnect&hl=en_US). ### Modem Details ### Can I get the details of my Technicolor CGM4141 modem? [Here are all the details](https://www.cox.com/residential/support/technicolor-cgm4141.html) about your CGM4141 modem. ### Can I get the details of my Arris CM8200 modem? [Here are all the details](https://www.cox.com/residential/support/arris-cm8200.html) about your CM8200 modem. ### Can I get the details of my Arris TG1682 modem? [Here are all the details](https://www.cox.com/residential/support/arris-tg1682.html) about your TG1682 modem. ## Looking for more - **[Boost your connections](https://www.cox.com/residential/internet/learn.html)** - Get the most from your Internet every day with these tips and tricks. - **[Fiber/Gigabit Internet](https://www.cox.com/residential/internet/articles/what-is-fiber-gigabit-internet.html)** - Learn about the 2 of the fastest residential internet technologies. - **[What speed do you need?](https://www.cox.com/residential/internet/articles/what-internet-speed-do-i-need.html)** - Learn what speed you need for streaming music or TV, gaming, video calls & more. - **[Cox Panoramic Wifi](https://www.cox.com/residential/internet/wifi.html)** - Get wall-to-wall wifi coverage in your home. - **[Internet Speed Tips](https://www.cox.com/residential/internet/guides/internet-speed-guide.html)** - Improve your internet speed with these helpful tips.