• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Installing the Technicolor 4G Power Adapter to the TCA203 Touchscreens

Solution

TCA203 Touchscreens rely on AT&T’s 3G network for cellular backup. Once AT&T no longer provides a 3G network, these touchscreens will not have a cellular backup in case of a broadband outage.

The 4GPA provides a 4G cellular connection for the TCA203 Touchscreens in case broadband goes down. Customers with a TCA203 Touchscreens will need to replace the old power adapter with the 4GPA.

  • The 4GPA ONLY works with the TCA203 touchscreen. The TCA301 and TCA400 touchscreens have 4G support and are not impacted by the AT&T 3G network shut down.
  • The 4GPA is easy to install and is meant to be a self-installable item. Eligible customers will get the device via drop-shipping.
  • You can access the instructions at any time at: cox.com/HomelifeUpdate.

What's in the Box?

The following items are included in the drop-shipped box.

ImageDescription
Image of the Technicolor 4G power adapter4GPA power adapter
Image of a T10 Torx toolT10 Torx tool

To complete the installation, you will also need a Phillips and a flathead screwdriver.


Complete the following steps to install the 4GPA power adapter to the TCA203 touchscreen.

1

Before unplugging the old adapter, complete the following steps.

  1. Disarm your system.
  2. Contact the Central Monitoring Service (CMS) at 855-261-2501 to put the monitoring into Test mode.
2

Remove the existing power adapter from the wall using the provided T10 Torx tool.

3

Does the power cord run through the stand on the back of the touchscreen?

If...Then...
Yes
  1. Using a Phillips screwdriver, remove the two screws from the stand.

    Image of the TCA203 touch screen stand highlighting the screws

  2. Slide the stand up and separate it from the touchscreen.
  3. Unplug the power adapter from the back of the touchscreen.

    Image of the TCA203 touch screen stand highlighting the screws

  4. Route the cord through the stand to remove it.
  5. Continue to the next step.
No
  1. Unplug the power adapter from the back of the touchscreen.

    Image of the TCA203 touch screen stand highlighting the screws

  2. Proceed to step 5.
4

Complete the following steps to reattach the stand.

  1. Route the cord for the 4GPA power adapter through the stand.
  2. Replace the stand on the back of the touchscreen, and slide it up.
  3. Using a Phillips screwdriver, replace the two screws back into the stand.

    Image of the TCA203 touch screen stand highlighting the screws

5

Plug the 4GPA power adapter cord into the touchscreen.

6

Using a flathead screwdriver and the screw you have received with the 4GPA, plug the 4GPA into the same outlet the previous power adapter was removed from.

Image of plugging in the Technicolor 4G power adapter

Result: The touchscreen shows a message acknowledging that the 4GPA is active.

Search for More Articles