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Installing Cox Security Suite Plus for Mobile

Solution

Complete the steps below to install Cox Security Suite Plus on your Android or Apple iOS smartphone or tablet.
 

Note: It is recommended that you begin this procedure from a computer.

1

In a web browser, go to www.cox.com/securitysuite.

2

Enter your User ID and Password.
 

Notes:

  • If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.
  • When installing Cox Security Suite Plus for the first time, an activation page displays before redirecting to the McAfee My Account page. Click Install Cox Security Suite to continue.
3

From the McAfee My Account page, select Mobile from the drop-down menu, then click Send Link.
 

image of selecting a device in the drop-down

4

Choose one of the following options to receive a download link and instructions for the device on which you want to install the software.

  • On the Email tab, enter the email address and click Email me.

    enter email address

  • On the SMS tab, enter the mobile phone number and click Text me.

    enter phone number

    Result: A confirmation window displays. Click OK.
5

On your smartphone or tablet, open the email or SMS message to click on the link, then refer to the table for next steps.
 

If Your Device Is... Then...
Android
  1. After you click the link, you may be directed to the Google Play store to download the McAfee Mobile Security & Lock app.
  2. After the app downloads, tap Open.
  3. Tap to confirm you accept the Terms and Conditions.
iOS
  1. After you click the link, your web browser opens.
  2. Record the activation code, then tap Download.
  3. From the App Store for McAfee Mobile Security, tap GET.

    Note: Depending on your App Store download settings, you may be prompted to authenticate. For example, you may be prompted to Touch ID to Install.

  4. After the download completes, the GET button changes to OPEN. Tap OPEN.
  5. On the Welcome to McAfee Mobile Security screen, tap Get Started.
  6. On the dialogue box that displays Do you trust this person, tap to check the box for Yes, then tap Continue.
  7. On the Great news! screen, tap Start.
  8. On the Allow Notifications screen, tap Allow or the X icon on the upper right to close.

    Note: If you tap Allow, then iOS displays a pop-up window to confirm. Tap Allow to continue.
6

From the McAfee Mobile Security app, tap the settings icon on the upper right that resembles three horizontal bars, then tap Settings.

  1. In the Media Vault Security section, tap Create PIN.
  2. On the Your vault won't be backed up by us pop-up window, tap to place a check in the box next to I understand, then tap Next.
  3. Enter a six-digit PIN.
  4. Enter your six-digit PIN again.

    Result: Your new PIN is created. This PIN is required to unlock or remove the app from the device.

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