Troubleshooting
The lights on the front indicate the working status. To troubleshoot any connection problems, use the table below.
LED | Status | Description |
---|
POWER | Green On | The power is on. No issues detected. |
Off | The power is off. Verify power supply connections and electrical outlets. Ensure the outlet is not connected to a switch. |
DS | Green On | - The downstream signal channel is locked.
- The downstream scanning is in progress.
|
Green Blinking | The software update (over-the-air) is in progress. |
Off | No downstream channel is locked. Verify all cable connections and try resetting the modem. |
US | Green On | - The upstream signal channel is locked.
- The upstream scanning is in progress.
|
Green Blinking | The software update (over-the-air) is in progress. |
Off | The upstream channel is locked. Verify all cable connections and try resetting the modem. |
ONLINE | Green On | The cable modem is online. |
Green Blinking | The cable modem is offline. Verify all cable connections and try resetting the modem. |
LAN | Green On | Network device is connected to the LAN ports. |
Green Blinking | Data is being transmitted through the LAN ports. |
Off | No device is connected to the LAN port. Verify all device connections. |
Manufacturer Resources
For more detailed technical information on the HGD310, refer to the Humax HGD310 Cable Modem Manual (PDF).