# Homelife Support ## Browse helpful Homelife articles and videos Cox Homelife is currently only supporting existing devices. For help, visit our [support](https://www.cox.com/residential/support/homelife/articles/equipment.html) page or call [1-877-404-2568](tel:1-877-404-2568). ## Popular Homelife tools - **[iOS Homelife app](https://apps.apple.com/us/app/cox-homelife/id451535832)** - Download the Cox Homelife app for iPhone and iPad. - **[Android Homelife app](https://play.google.com/store/apps/details?id=com.cox.homesecurity&hl=en)** - Download the Cox Homelife app for Android devices. ## Homelife support topics - **[Equipment](https://www.cox.com/residential/support/homelife/articles/equipment.html)** - **[Homelife app](https://www.cox.com/residential/support/homelife/articles/mobile-app.html)** - **[Touchscreen](https://www.cox.com/residential/support/homelife/articles/touchscreen.html)** - **[Features & guides](https://www.cox.com/residential/support/homelife/articles/features-and-guides.html)** - **[Alarms](https://www.cox.com/residential/support/homelife/articles/alarms.html)** - **[Automation](https://www.cox.com/residential/support/homelife/articles/homelife-automation.html)** ## Read Homelife DIY articles ### Arm and disarm your Cox Homelife system Learn about the different modes of the Homelife system, and how to manage them. [Read more](https://www.cox.com/residential/support/arm-and-disarm-your-cox-homelife-system.html) ### Get Homelife troubleshooting tips Learn how to easily resolve some common problems with your Cox Homelife service. [Read more](https://www.cox.com/residential/support/cox-homelife-troubleshooting-tips.html) ### Signing in to the Cox Homelife App Get help accessing the Cox Homelife App. [Read more](https://www.cox.com/residential/support/home.html) ### Replacing the Homelife device battery In order for optimal operation of your system, it is important to change your batteries when the touchscreen, mobile app, or the Cox Homelife devices alert you to low batteries. [Read more](https://www.cox.com/residential/support/cox-homelife-device-battery-replacement-instructions.html) ### Rebooting the Homelife router and touchscreen Get help rebooting your Homelife devices by completing a few simple steps. [Read more](https://www.cox.com/residential/support/rebooting-the-homelife-touchscreen.html) ### Cox Homelife ordinances and permit documents Get state-by-state information for Homelife ordinances and permit documents. [Read more](https://www.cox.com/residential/support/cox-homelife-ordinances-and-permit-documents.html) ### Get help pairing your HD Camera for Homelife Automation Get support for pairing your Homelife camera by following a few simple steps. [Read more](https://www.cox.com/residential/support/homelife-camera-and-doorbell-support.html) ## Homelife Support FAQs ### How do you control Cox Homelife features? Our Homelife smart home service is controlled through the Cox Panoramic Wifi app, which is necessary to view the HD camera and manage settings. You can download the Panoramic Wifi app free from your Apple or Google Play app store. The Cox Homelife app makes it easy to control all your Homelife Security devices and service whether you're at home or away. You can set your alarm system, view camera feeds and control all your connected devices from virtually anywhere. You can download the Homelife app free from your Apple or Google Play app store. Homelife Security customers can also use their Homelife touchscreen control panel to set their alarm system, communicate with emergency response teams, view video feeds, and monitor and control their connected devices. ### What are the monitoring options of Cox Homelife? The Cox Homelife smart home service is self-monitored. Cox Homelife smart home is not professionally-monitored, but gives customers the opportunity to keep an eye on their home. Cox Homelife Security offers 24/7 professionally monitored security from award-winning UL-listed CSAA Five Diamond certified monitoring center. Cox Homelife Automation is not a monitored home security system and includes home automation services only; Cox Homelife Security is required for professional monitoring services for intrusion, smoke/fire and related system components. ### What kind of smart home devices are available with Cox Homelife? Our Homelife smart home service works with our HD cameras, which must be purchased separately. We've also partnered with select brands so you can also control popular smart home devices you may already own. [View our full list of devices here](https://www.cox.com/residential/support/works-with-compatible-devices.html). Cox Homelife Security offers a variety of smart devices that can be connected to your Homelife Security system including HD cameras, Smart Door Locks, Smart LED Light Bulbs, Smart Plugs and more. All Homelife Security devices can be easily and conveniently controlled from the Homelife app, no matter where you are. Please note: Cox Homelife Security and Cox Homelife Automation equipment is not compatible with our new Homelife smart home service. ### How do the Cox Homelife camera features work and do they record video? Cox Homelife cameras allow you to monitor your home anytime, from almost anywhere. Our Homelife cameras can be used indoors or outdoors and provide motion alerts. The cameras can also be viewed on your TV using the Voice Remote with your Contour TV or Contour Stream Player service. Up to 6 cameras can be purchased for our Homelife services. Continuous Video Recording (CVR) lets you record motion detection 24 hours a day and check recorded video footage from up to 10 days ago. CVR is included with Homelife smart home service, and available for an additional charge with Homelife Security. CVR can be enabled on up to 4 cameras total. ### Does the HD camera have two-way audio? Yes, you can talk and listen through the HD camera with our Cox Homelife smart home service. The Homelife Security camera does not have two-way audio. ### Can I give Homelife Security app access to everyone in the home? Yes, the Homelife app can be used by anyone in the home who has been given your Homelife username and password. There is no limit to the number of mobile devices or tablets you can use to monitor and control your Homelife Security system. ### What will be the final amount on my monthly Homelife bill? Your bill will reflect four kinds of charges: the base price, any additional monthly services you've chosen, equipment charges and local taxes/fees. ### Am I eligible for Cox Homelife services? Unfortunately, no. At this time, we are only supporting existing Cox Homelife devices. ### Do I need to subscribe to Cox Panoramic Wifi to have Cox Homelife? Panoramic Wifi is required for our Homelife smart home service, however, it is not required for Homelife Security. ### What if I need additional equipment? Homelife smart home service does not include equipment. You must purchase cameras from Cox to use the service. We've also partnered with select brands so you can also control popular smart home devices you may already own. [View our full list of devices here](https://www.cox.com/residential/support/works-with-compatible-devices.html). We offer additional Homelife Security devices for purchase, including smart plugs, thermostats, sensors and more. You can purchase up to six cameras for either of our Homelife services. Please note: equipment is not compatible between our Homelife and Homelife Security packages. We want to help you to get the equipment that you need so we offer the option to pay in full for your equipment during checkout or to divide the charges into four easy payments. If you ever need to add equipment later, just reach out to us and we'll help. Please note: the four payment plan available to customers with qualifying credit. ### What if I want to cancel my Homelife services early? For Homelife smart home service, you may cancel services at any time with no penalty. If you cancel your Homelife Security services during your term agreement, in some cases, you'll be charged an early termination fee (ETF). The ETF is determined by how many remaining months there are on your term agreement. However, if you move during your term agreement period and Cox services are not available at your new address, you won't be required to pay an ETF. ### If I picked the wrong package, can I change my service? We want you to have the services that fit your needs. Please contact our Customer Care team at [1-877-404-2568](tel:1-877-404-2568). We'll do our best to get you what you need as fast as possible. ## Looking for more? - **[Maximize your smart home](https://www.cox.com/residential/homelife/learn.html)** - See everything your Homelife plan can do for you with our helpful guide. - **[24/7 support](https://www.cox.com/residential/support/home.html)** - Visit our support homepage anytime for assistance with your services, My Account, billing, installation and more. - **[Call the shots at home](https://www.cox.com/residential/support/cox-homelife-app-on-contour-tv-and-contour-stream-player.html)** - See how to easily control your smart home with the Contour Voice Remote or the Homelife app.